Principal Escalation Engineer (Next Generation Firewall / Cloud Security)

Qualifications

• Your Experience
• BE /B.tech or equivalent technical graduation is mandatory
• Overall 7+ years experience in the IT Industry with relevant experience in support service, technical support or similar troubleshooting related roles will be preferred.
• Deep knowledge of network operations/protocols, such as TCP/UDP, IPv4/IPv6, VLSM/CIDR, NAT; and authentication protocols like LDAP, TACACS+, Radius.
• L1-L7 (OSI model) troubleshooting
• Configuring and troubleshooting dynamic routing protocols (primarily BGP and OSPF)
• Hardware, Software, and Cloud-based troubleshooting for network security equipment
• Experience with troubleshooting Remote Access VPN solutions including IPSEC, PKI & SSL technologies.
• Experience with cloud networking and instances on AWS, Azure, or GCP
• PCAP analysis (via Wireshark and other tools), experience with Packet crafting/replay and traffic generation tools
• Linux and Python knowledge.
• Development and use of LLM based debug tools.
• Knowledge of C, C++ and python programming languages(Good to have)
• Any relevant certifications is an advantage ( cloud AWS, GCP or Azure, JNCIE, CCIE etc)
• The Team
• NGFW Customer Engineering team is the voice of the customers into engineering by optimizing Engineering-Customer interactions by resolving critical customer situations and improving the factors leading to escalations.
• Our Commitment
• We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
• We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
• Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.