Principal Developer Support Engineer - Builder Experience (BX)

Mentorship: Coach Senior DSEs on complex technical cases, time management, and customer handling to elevate the whole team.

Knowledge Infrastructure: Build and maintain core resources like runbooks, internal best practices, and training materials, ensuring visibility across global regions.

Team Upskilling: Lead technical reviews and team learning sessions to address skills gaps and roll out new product knowledge.

Change Advocacy: Champion new tools and processes, helping the team adopt and implement changes effectively.

Experience: 8+ years in technical support, developer relations, solutions engineering, or software development with significant customer- or partner-facing experience.

Education: BA/BS/MS in Computer Science, Software Engineering, or equivalent hands-on experience.

Cloud Native Approach:: Broad experience across multiple cloud platforms (Azure, AWS, GCP) and containerization (Docker, Kubernettes).

AI Forward Approach: knowledge of MCP servers and have worked with Claude, CodeEx, etc.

Identity & Protocols: Expert-level understanding of OAuth 2.0, OpenID Connect, and SAML (protocol debugging level, not just basic setup).

SCIM Provisioning: Hands-on experience with enterprise-scale SCIM, including schema design, provisioning flows, attribute mapping, and common failure patterns.

Programming & APIs: Fluent in at least one statically typed language ( Java,.NET, Go ) and one dynamically typed language ( Python, JavaScript/Node.js ). Comfortable writing repros, reading code, and analyzing HTTP traces or OpenAPI specs.

Engineering Mindset: Deep understanding of the software development lifecycle. You engage engineering peers as a technical equal — not as a support escalation path.

Communication: Clear, adaptable communication style capable of shifting from troubleshooting with an engineer to advising a VP on the same day.

Location: Based in Canada (Toronto, Ottawa, or Montreal preferred).

Experience building or supporting integrations with ISVs or technology partners at scale.

Familiarity with the Okta ecosystem ( Workforce Identity Cloud, OIN, or IPSIE/NHI ).

Background with enterprise SaaS tools ( Workday, ServiceNow, Salesforce ) or API gateways ( Kong, MuleSoft ).

Prior experience in Forward Deployed Engineering, Solutions Engineering, or DevRel.

Experience in regulated industries ( financial services, healthcare ) where integration requirements carry compliance constraints.

Familiarity with modern auth standards beyond core OIDC ( FIDO2, passkeys, device trust flows ).

This is a Hybrid role with a working schedule from 9AM - 6PM EST. Our team covers North American and EMEA hours. This location offers strong time overlap, providing natural alignment with EMEA afternoons while covering US commercial accounts during peak hours.

#LI-Hybrid #LI-M1

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Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/can.

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