PRINCIPAL CONSULTANT

About Ellucian

About The Opportunity

Principal Professional Service Consultan

• t with SIS and Student AR implementation experience to our team.
• Our professional services team is instrumental in leading our customers toward prescriptive SaaS implementations delivering value add services that provide the quickest path to institutional success.
• Higher Education customers are transforming to modern campuses while leveraging technology and solutions to enable student success.
• In this mission critical role, you will partner with our customers to help enable their transformation to SaaS solutions and ensure successful adoption of these solutions.
• Where you will make an impact
• Accountable for all aspects related to service delivery of our Banner Student and Student AR solution. Includes driving delivery improvement and engaging with our Higher Education customers.
• Ability to implement a SaaS solution focusing on business outcomes by means of standardized business and application processes via capabilities rather than technical ability to create bespoke functionality
• Technical ability to use platform tools to enable workflows, reporting and persona card creation to simplify the user experience in the front end.
• Collaborate with other teams and peers to ensure customer and Ellucian project expectations are exceeded.
• Identify and remediate issues that impede enabling customer greatness.
• Drive innovative and transformative strategies which will ensure successful SaaS implementations.
• Continuously improve the customer experience by ensuring development, use and maintenance of services artifacts that exceed customer expectations.
• Success will be measured by customer satisfaction and achievement of projects success.
• Drive performance improvement, own problems, execute with precision, and professionalism.

What Will You Bring

• Higher Education, Banner SIS and Student AR experience (10+ years).
• SIS implementation experience (7+ years).
• SIS and Student AR product experience, including consulting experience on relevant solutions – Banner will be advantageous.
• Strong communication and presentation skills. Must present a professional demeanor.
• Ability to communicate to C-level and project leaders both internally and externally.
• Enabling delivery readiness, problem solving and root cause analysis.
• Experience developing and mentoring other consultants.
• Strong prioritization skills, able to manage activities based on business impact.
• Able to multitask and meet deadlines.
• Support and demonstration of Ellucian values.
• Ability to travel onsite to deliver consulting and implementation services based on Ellucian delivery methodology.
• What makes #Ellucianlife
• 25 days annual leave plus public holidays
• End of service gratuity and flight allowance contributions
• Private medical and dental cover for self, spouse and 2 dependents
• Thrive Flex Program that allows you to contribute towards your health, financial or learning interests
• 5 charitable days to support the community that supports us
• Diversity and inclusion programs that promote employee resource groups such as: Women in Technology, Lean In Circles and Go Green to name a few.
• Parental leave
• Employee referral bonuses to encourage the addition of great new people to the team
• We Foster a learning culture with:

+ Tuition Reimbursement Assistance

Job Details

About The Company

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