Principal Client Manager

We are seeking a talented individual to join our MMB Global Benefits Management team. This role will be based in Sydney or Melbourne. This role will require you to work with both our, and our client's network of overseas offices with hybrid working arrangements available.

This is a senior opportunity to help shape and grow a developing team supporting multinational clients across Asia and Pacific. You will lead complex client relationships, provide strategic guidance on employee health and benefits, and contribute to the direction of client service, team development and business growth. The role suits someone who can operate with judgement, influence senior stakeholders and bring a commercial, solutions-focused approach.

Lead a portfolio of multinational clients as the primary client relationship contact

Provide strategic advice on: employee health and benefits, global benefits programme design including global benefits financing advice (on pooling / captives) and client service issues

Manage senior stakeholder relationships, client escalations and delivery across internal and external teams

Review renewal documents, claims trends and market information to support informed client decisions

Contribute to business expansion activity, client onboarding and the development of account strategies

Shape team ways of working, mentor junior colleagues and support continuous improvement

Enhance our ability to sell additional health and wellbeing projects delivered by our strongly connected consulting team (e.g. Flexible benefits, onsite clinics, wellness, retirement, communication) through understanding the health market

Work autonomously and flexibly within a geographically diverse team across multiple time zones

Support the commercial team's pursuit of new clients