Principal Business Operations Manager

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Intuit’s Data, Growth, & Experiences (DGX) organization builds the core data and MarTech platform powering experiences across TurboTax, QuickBooks, Credit Karma, and Mailchimp.

As a Principal Business Operations Manager, you will oversee operational strategy, financial governance, and business performance across the DGX organization. In this role, you will manage multi-vendor platform budgets—including consumption-based licensing and committed spend across partners like AWS, Databricks, Snowflake, Adobe, and Twilio—ensuring predictable execution, clear investment trade-offs, and tight alignment between engineering priorities and business goals.

Own end-to-end budget governance for DGX across cloud, data, MarTech, and AI/ML spend, and maintain the authoritative source of truth at the project, program, and vendor level

Govern Intuit's largest platform licensing and committed-spend agreements (e.g., AWS, Databricks, Snowflake, Adobe, Twilio) — committed-use discounts, consumption-based licensing, minimum commits, true-ups, overages, and renewals

Build automated tracking, dashboards, and early-warning controls — commitment burn-down, projected true-ups, under-utilized commits, renewal cliffs, variance alerts — so there are no end-of-quarter surprises

Track Cost-to-Serve and efficiency initiatives, quantify savings, and partner with engineering to optimize cloud, storage, compute, and architecture

Own the performance-management framework — KPIs, scorecards, operational reviews, and executive reporting — that makes org health visible at a glance

Own the DGX narrative end-to-end: pull together the data, build the story, and deliver executive-ready communications on how we're performing, where we're headed, and why it matters

Analyze performance to surface trends and risks, and get ahead of leadership questions with data-backed recommendations

Drive annual and quarterly planning end-to-end — priorities, tradeoffs, investment cases — aligned to strategy and Intuit's company-wide planning cycles

Design and run the platform work intake model: how demand from product and business teams is captured, evaluated, sequenced, and committed, with clear owners, milestones, and success measures

Establish transparent governance for what the platform takes on, defers, or declines, so investment tracks strategy and the org avoids overcommitment

Design and run the leadership operating cadence: agendas, business reviews, QBRs, planning, all-hands, offsites, and build durable, scalable operating frameworks the org can rely on year over year

Lead high-impact, cross-functional initiatives across engineering, product, Finance, HR, and Intuit's business units, managing dependencies and removing obstacles

Champion transformation across people, process, and technology, using automation and AI-enabled workflows to improve productivity and scale