Principal, Business Consulting - Telecom (CMT)
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Key skills for this role
About the Role
Infosys Consulting seeks an experienced Principal to join its Communications, Media, and Technology practice in Canada.
Key Skills for This Role
Responsibilities
- Serve as a trusted advisor to telecom clients on customer care and operations strategy, experience transformation, and operations simplification.
- Lead and support workshops with care, digital, operations, and IT leadership within telecom organizations.
- Contribute to the development of strategic roadmaps for AI enabled care and service operations.
- Lead and contribute to consulting engagements (CAD 1M–CAD 10M+) focused on telecom customer service transformation.
- Oversee multi disciplinary consulting teams across strategy, operations, and technology implementation.
- Advise telecom clients on challenges specific to communications service providers including high volume service operations, network related issues, BSS/OSS integrations, service activation, billing, and churn reduction.
- Support consulting revenue growth within the telecom sector; build relationships with telecom operators; lead proposal development and large consulting pursuits.
- Guide and contribute to definition of technology transformation roadmaps.
- Contribute to end to end solution definition/review and ownership; define business solution architecture.
- Mentor team members and participate in technical governance meetings.
Requirements
- Bachelor’s degree or foreign equivalent required; will consider three years of progressive experience in the specialty in lieu of every year of education.
- At least 7+ years of experience within the CME industry and at least 3 years of advisory consulting experience in comparable consulting services.
- Candidates authorized to work for any employer in Canada without employer based visa sponsorship.
- Ability to travel 4 days a week to multiple local, state and national client locations.
- Ability to work as part of a cross cultural team, including flexibility to support multiple time zones when necessary.
- At least 5 years of experience designing, implementing, or managing customer management platforms for CSP providers (preferred).
- At least 5 years of experience in implementing and enhancing industry standard products for CSP operations (preferred).
- At least 3 years of experience managing operations or analyzing and implementing process optimizations across customer management, network or field operations (preferred).
- MBA with advanced degree or equivalent experience in Communications, Media, or Entertainment business (preferred).
Full Job Posting
About the Role
- Infosys Consulting is seeking experienced senior management consultants to join our Communications, Media, and Technology practice at a Principal Level in Canada.
- You will be a thought leader in the CMT industry and a key advisor to defining solutions for major telecom operations such as AT&T, Bell Canada, Verizon, T Mobile, Telus, and Rogers.
- Focus areas include Intelligent Customer Engagement, Reimagined B2B Telecom Business, Autonomous Networks, and Business and Technology Transformation.
Responsibilities
- Serve as a trusted advisor to telecom clients on customer care and operations strategy, experience transformation, and operations simplification.
- Lead and support workshops with care, digital, operations, and IT leadership within telecom organizations.
- Contribute to the development of strategic roadmaps for AI enabled care and service operations.
- Lead and contribute to consulting engagements (CAD 1M–CAD 10M+) focused on telecom customer service transformation.
- Oversee multi disciplinary consulting teams across strategy, operations, and technology implementation.
- Advise telecom clients on challenges specific to communications service providers including high volume service operations, network related issues, BSS/OSS integrations, service activation, billing, and churn reduction.
- Support consulting revenue growth within the telecom sector; build relationships with telecom operators; lead proposal development and large consulting pursuits.
- Guide and contribute to definition of technology transformation roadmaps.
- Contribute to end to end solution definition/review and ownership; define business solution architecture.
- Mentor team members and participate in technical governance meetings.
- Identify new business opportunities and solutions; compare solution options based on business value, ROI, pros/cons.
- Participate in analyst surveys showcasing Infosys abilities.
Basic Qualifications
- Bachelor’s degree or foreign equivalent required; will consider three years of progressive experience in the specialty in lieu of every year of education.
- At least 7+ years of experience within the CME industry and at least 3 years of advisory consulting experience in comparable consulting services.
- Candidates authorized to work for any employer in Canada without employer based visa sponsorship.
- Ability to travel 4 days a week to multiple local, state and national client locations.
- Ability to work as part of a cross cultural team, including flexibility to support multiple time zones when necessary.
Preferred Qualifications
- At least 5 years of experience designing, implementing, or managing customer management platforms for CSP providers.
- At least 5 years of experience in implementing and enhancing industry standard products for CSP operations.
- At least 3 years of experience managing operations or analyzing and implementing process optimizations across customer management, network or field operations.
- MBA with advanced degree or equivalent experience in Communications, Media, or Entertainment business.
- Strong client facing skills including presentations to senior leadership.
- Experience and desire to work in a consulting environment that requires regular travel.
- Excellent soft skills and leadership skills to lead assessment workshops and design roadmaps.
- Experience of at least 1 or 2 full cycle implementations for a CSP with hands on functional and deployment experience.
- Experience in a CSP in North America across Mobility or Wireline networks preferred.
Compensation
- The estimated total annual compensation (Base + Bonus) range for candidates based in any location in Canada will be CAD 160,218 CAD 195,822.
About Infosys
- Infosys is a global leader in next generation digital services and consulting, enabling clients in more than 50 countries.
- Over four decades of experience in managing systems and workings of global enterprises.
- Provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices, national origin, pregnancy, veteran status, or disability.
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