Principal Account Manager

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500+ employees and ~30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.

Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation. Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you. In this role, you will be charged with identifying and closing sales opportunities with the clients you manage, such as contract renewals, up-sells, cross-sells, etc. Additionally, you will provide a high level of quality of service to our customers. You will be required to demonstrate solution-selling skills and effectively manage internal relationships with the Sales and Client Services departments to ensure complete customer satisfaction and meet sales objectives

Identify and close sales opportunities with our clients, such as contract renewals, cross-sells, and up-sells (such as adding additional apps to clients’ packages), etc.

Present products and services information to corporate accounts

Ensure relationships with key decision-makers for accounts that will provide business are continuously developed and relationships are strengthened and grown

Work with Sales and Client Services teams to ensure complete customer satisfaction with the Cvent product and organization

Ensure customer issues are acknowledged and resolved within 24 hours

Call on existing clients in an effort to meet and exceed individual and department revenue expectations

Develop and actively pursue list of targeted Key Accounts and create individual plans of action to penetrate these accounts

Set aggressive goals for annual revenue achievement against each account

Accurately forecast sales opportunities via pipeline report

Effectively and accurately manage personal revenue pipeline to maximize all business opportunities

Monitor and report sales activity within the system

Perform other duties as assigned

Bachelor’s degree is required (strong academic performance is desired)

At least 5 years of experience in customer-facing, revenue-generating role (more is welcomed)

Ability to multi-task and ability to work in a dynamic, fast-changing entrepreneurial environment

Must be able to integrate knowledge across disciplines to include relationship management, consultative selling, product demonstrations, closing contracts, operation/process flow, and product function

Excellent verbal and written communication skills

High degree of computer literacy is a must

This is not a technical position. Relevant experience might include selling CRM or CMS systems, ASP based data systems, Travel or Meeting Planning Services

Ability to work with MS Office Suite (Word, PowerPoint, Excel) and Salesforce.com or similar contact management software

Experience selling or managing accounts in SaaS/technology/hospitality space a plus

Experience working in the Event Management industry a plus