Primary Case Worker

Resident Case Management

Health & Safety

CRITICAL RELATIONSHIP MANAGEMENT

Internal

External

MANAGERIAL/Technical Leadership RESPONSIBILITY

• Reports directly to: Director. The Senior Case Manager functions as a team lead providing direction on tasks and support to this position.
• Direct reports for this position: None.

FINANCIAL AND MATERIALS MANAGEMENT

WORKING CONDITIONS

Education, Qualifications and Certifications

• Completion of a formal post-secondary/college diploma program of 2 or 3 academic years in Social Service Work, Corrections, and/or Childcare.
• First Aid & CPR Training.
• Non-Violent Crisis Intervention Certificate or willingness to obtain.
• Valid unrestricted Class G Driver License would be an asset.
• Food Handling Certificate.
• Alternative combinations of education and experience may be considered.

Experience and Skilled Knowledge Requirements

• Minimum of 2 years of prior related experience in in the Corrections field.
• Knowledge and experience in Case Management processes and practices.
• Strong knowledge of the youth corrections system.
• Proficient in Microsoft Office.
• Fluency in the French language preferred.
• Develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Skills and Capabilities

• Able to work in a consultative, diplomatic, and tactful manner.
• Strong written and verbal communication skills - clear and simple to understand.
• Approachable, supportive, and able to build strong rapports with clients.
• Seeks common ground in navigating challenging issues and constructively manages conflict to create win-win solutions wherever possible.
• Able to proactively recognize potential risks and issues, respond with solutions.
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.

Compensation

• Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.
• The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.