icims
Practice Support Assistant
Hakim Group
Malmesbury, GBR
Full-time
Entry
Onsite
GBP 25000-25000 yearly / year
Discovered 3 days ago
Free
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Optical Assistant Vacancy - Haine & Smith, Malmesbury
This is more than a role in optics - it’s an opportunity to become a key part of a patient’s journey to better vision and confidence.
As a practice support assistant, you’ll be the first point of contact for our patients and a trusted guide throughout their experience with us. Combining exceptional customer care with developing clinical and technical skills, you’ll play a vital role in delivering outstanding patient outcomes.
With structured training and support, you’ll progress into dispensing spectacles and advising on tailored optical solutions, building a long-term career in optics.
No Sunday or bank holiday working
Access to Health Cash Plan (claim cashback on healthcare purchases)
Retail discounts
Cycle to work scheme
We offer a range of benefits designed to support your wellbeing, development, and work-life balance
We are looking for a full-time Practice Support Assistant to join us in delivering outstanding patient care. You’ll play a key role in providing expert advice, sharing knowledge on frames and fittings, and delivering ongoing care that makes patients feel confident, comfortable, and cared for.
What You’ll Be Doing
Creating Exceptional Patient Experiences
Welcoming patients and creating a warm, professional first impression
Managing appointments, enquiries, and correspondence
Supporting patients throughout their visit with empathy and confidence
Developing Optical Expertise
Interpreting prescriptions from optometrists
Advising on frames, lenses, and styling to suit lifestyle and needs
Taking precise measurements to ensure perfect fit and comfort
Supporting contact lens patients with handling and aftercare advice (with training)
Carrying out initial pre-screening checks as part of the patient journey, preparing them for their clinical examination
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