IT Engineer

First-line-and-then-some support for our colleagues across head office and 500+ practices, via phones, Teams and the ticketing system.

Work your tickets through to resolution, keep users updated, keep the queue tidy. We hold ourselves to fast first responses and clean ticket hygiene.

Standard BAU mixed in: new starter setups, hardware refreshes, practice openings, onboarding users to new tools.

Pick up workstreams on bigger projects when the queue allows: system migrations, security rollouts, integrations, practice openings.

Spot the inefficiencies in our day-to-day and have a crack at fixing them. Templates, KB articles, PowerShell snippets, runbooks, dashboards. Whatever helps.

Work alongside our Infrastructure and Security colleagues on anything that touches your remit.

Document what you learn. The next person fixing this issue should find your notes.

Help the more junior folks when they're stuck.

SKILLS, KNOWLEDGE & EXPERIENCE

You'll have:

Strong experience supporting Microsoft technologies including Windows 10/11, Active Directory/Entra ID and Microsoft 365.

A solid understanding of Teams, Exchange Online, SharePoint and licensing.

Networking confidence: switches, routers, firewalls. You don't need to be a CCNA but you should know your way around a config.

Experience thriving in a busy support environment where priorities can shift quickly. You can prioritise, context-switch, and stay professional with a frustrated user