Practice Manager

Collaborate with supervisors and management to set and achieve key performance indicators for patient volume, utilization and no-show rates. Create action plans to support the achievement of KPI’s.

Supervise and support team leads and care team members, providing guidance, coaching and performance management aligned with clinic goals and customer service standards.

Leadership & Development

Lead the implementation of the patient-centered care model and organizational best practice standards, in collaboration with the site medical director.

Participate in the development of policies, procedures and workflows to ensure high-quality patient care working closely with the quality team.

Provide coaching, mentorship, and performance evaluation for staff, ensuring timely and fair reviews in line with organizational policies.

Serve as operational support leader for discipline-specific teams.

Budget & Financial Oversight

Develop and manage the annual budget for assigned health center or team, collaborating with supervisor and finance team to evaluate expenses and revenues.

Monitors encounter completion rates; payor mix and membership attribution to support financial sustainability. Develop action plans as necessary to meet team goals.

Quality Improvement & Efficiency

Monitor and track medical quality metrics for assigned providers and quality performance contracts. Develop improvement plans as necessary.

Use data-driven methods to improve clinic flow, productivity Works with Quality Team in the development of policy, procedures and quality initiatives and in developing, implementing, and maintaining clinical policies and procedures to ensure quality patient care.

Work with the leadership team to recommend and implement operational policies, procedures and projects in alignment with organizational goals.

Participate in relevant councils, committees, and meetings to contribute to team improvements, support, community needs, and organizational planning.

Support a team-based approach to problem solving and accountable communication.

Staffing & Human Resources

Collaborate with HR and recruiters to support staff selection and retention

Use clinic data to inform employee development and planning

Ensure sufficient provider coverage by managing provider schedules in coordination with the patient experience manager and site medical director.

Additional Duties

Maintaining regular, consistent, and predictable punctuality and attendance, including being available, accessible, and able to complete all required essential functions and assigned job tasks onsite as directed during your regularly assigned schedule or your assigned site(s) normal business hours.

Completes assigned trainings via La Clinica’s learning module system (Relias) by required due date.

Other duties as assigned.

Oversee the administration of Epic templates and providers, scheduling and coordination with the Patient Experience Manager.

Perform other duties as assigned to support clinic operations and organizational objectives.

Qualifications :

Must be able to interact with a variety of individuals at various levels under stressful circumstances while exercising sound judgement, tact, and diplomacy; work productively both independently and in a team setting; communicate with clarity, both verbally and in writing to groups and individuals.

Education and/or Experience :

Required:

Minimum: High School Diploma.

Three to five years of experience in medical/dental office.

Three to five years or medical/dental supervisory.

Excellent interpersonal communication and problem-solving skills.

Skills to intervene and promote reconciliation, compromise and positive outcomes in difficult interactions.

Skilled at using electronic health records as applicable to area of work (EPIC, EagleSoft).

Preferred:

Bachelor’s degree in related field.

Related experience in a Community Health Center setting.

BLS HealthCare Provider (First Aid/CPR).

Basic knowledge of adult learning models.

Equity Statement:

At La Clinica, we commit to engage everyone in a welcoming, respectful, and loving way and to maintain the dignity and value of all people above everything else. These standards align with our organization’s vision of absolute excellence, open-hearted community, and well-being for all.

For more information, please visit our website at: https://laclinicahealth.org/patients/approach/

Applications will be reviewed by the appropriate Department for interview; those selected must be able to provide proof of legal right to work in this country. La Clinica is a drug free work environment. Equal Opportunity Employer. La Clinica complies with the Americans with Disabilities Act. If you consider yourself disabled and desire assistance in the application process, please contact the Human Resources Department.