Call Center Representative

We’re committed to compassionate care for all. Our patients. Our employees. You.

At La Clinica, we love our patients and enthusiastically treat them with the same care, respect, and dignity that we would our friends, family, and neighbors because that's who they are. If this appeals to you, La Clinica might be the right place to build your career. We’re looking for the right team members to treat our patients with this level of care.

We extend our commitment to compassionate care to our employees as well. We invest in our employees' lives through competitive pay, comprehensive benefits packages, easy access to wellness, personal and professional development workshops, and a focus on healthy work-life harmony. Check out our careers page to learn more about why our employees love working at La Clinica.

This positions answers telephone call inquires, schedules patient appointments and promotes an organization's services.

Responsibilities include:

Responds to all calls in a courteous and professional manner, ensuring that all incoming calls are answered within 40 seconds

Works with team lead and coordinator to ensure that no more than 4% of calls are abandoned.

Masters customer call protocols, including, but not limited to; screening calls, routing calls appropriately, scheduling appointments, canceling appointments, making outgoing calls and taking messages

Performs a “warm hand off” whenever possible while transferring a patient to another person.

Works independently to complete administrative projects as assigned by their team lead or call center coordinator

Responds to emergency calls in accordance with customer call protocols

Notifies team lead or coordinator of all phone system problems in a timely manner and maintains appropriate logs recording all system failures and problems

Responsible for following workflows that result in capturing activities to meet patient engagement standards as outlined in the APCM program

Responsible for outreach efforts to ensure continuation of OHP eligibility and engagement in La Clinica services