Practice Development Account Manager

- Develop mutually beneficial and productive long-term partnerships with our customers based on high quality interactions and exceptional provision of service.

- Gain a comprehensive understanding of the key drivers of success in your accounts and use this knowledge to provide advice on how our solutions can meet their specific business challenges.

- Manage a portfolio of accounts and deliver regular account reviews in order to achieve positive changes to the customers’ understanding and use of our portfolio of services and products and to evidence return on investment and impact.

- Maintain strong relationships through consistent and meaningful interactions to prevent potential churn, identifying at-risk customers and implementing strategies to ensure retention.

- Implement bespoke customer solutions utilising all available resources including but not limited to products, training and value add services.

- Work with AMs, ZVCs and ABMs to identify and report opportunities for Virtual Recall and Zoetis in existing accounts (in order to maximise their profitability) as well as new opportunities.

- Contribute to the success of your team by sharing best practice with colleagues and proactively introducing ideas.

- Promote a culture of respect, trust, and cooperation within the team, maintaining open and clear communication to ensure alignment and understanding.

- Deliver call activity in accordance with agreed KPIs to achieve the required coverage and frequency with identified target customers.

- Provide clinics with guidance, instruction, and training on our Virtual Recall services to increase productivity and performance through formal and informal presentations, lunch and learns, CPD events, trade shows etc.

- Develop in-practice Virtual Recall champions to be the resident expert as a main point of contact.

- Ensure clear and specific objectives exist for each individual call, which are where possible pre-planned and proactive.

- Deliver relevant strategic plans, marketing messages, product information and programmes consistent with management direction in line with the Solution Selling model.

- Accurately record call activity in the CRM system, in line with company guidance and KPIs.

- Ensure clear and timely follow up plan is in place and actioned.

- Maintain high standards of business conduct and compliance, adhering particularly to Pharmacovigilance Policy, Global vet Policy, Zoetis values, travel & expenses policy and local codes of practise.

- Attain AMTRA qualification (if not already achieved) within three years of employment with Zoetis.

- Maintain accurate business records including CRM and communicate effectively with the PDAM Lead and other stakeholders.

- Manage customer support budget with tight control to avoid inappropriate overspends.

- Keep your selling skills sharp. Learn, train, and retrain

- Be an expert on your solutions – know them inside and out, and continue to learn

- Use the experience from setbacks and failure to drive your future success

- Sell what you know your customers need; what you know will work for them

- Help build the reputation of our brand by understanding and supporting the things that we stand for

- Know your customers. Know more than just their names, know their business

- Establish effective and lasting relationships with customers that build loyalty to our brand

- Ground all account plans in commercially sound thinking

- Deliver on your commitments to customers and colleagues. Do what you say you’ll do – and quicker and better

- Give the team timely information and support that helps them to deliver their role

- Know what’s going on around the business and talk about it to your customers

- Communicate across roles, across regions, across species

Experience in role dealing directly with customers

Experience in a customer focused industry

Experience in enabling B2B technology preferred

Experience in customer engagement preferred

Professional experiences gained in industries or sectors outside of Animal & Human Health are welcomed