Portfolio Manager

This role is responsible for the successful leasing, NOI and occupancy goals of a designed set of communities while achieving company standards and delivering above average customer service.

• Strong emphasis on lease up and achieving all community occupancy goals by converting prospects, retaining residents and effectively marketing the community to attract new ones.
• Promote resident satisfaction through ongoing communication, addressing concerns, and providing top-notch service.
• Ensure completion of service requests and oversee communities' maintenance tasks.
• Timely completion of all community reporting, including financial and marketing reports.
• Implement and oversee preventative maintenance programs and manage vacant home statuses.
• Analyze market trends to identify potential impacts on community performance and develop corresponding marketing plans.
• Oversee lease/HOA enforcement and communication with board members.
• Approve invoices from vendors, contractors, and service providers, managing communication between parties.
• Conduct daily financial transactions and tasks related to community financial operations.
• Utilize property management software to track unit availability, resident data, and improve existing programs.
• Ensure properties meet company standards and prepare units for leasing.
• Handle inquiries from prospective residents, schedule property tours, and assist with lease agreements and move-in processes.
• Facilitate resident satisfaction through proactive communication and follow-up.
• Maintain resident files and assist with service requests.
• Promote positive resident relations and respond promptly to concerns.
• Adhere to company policies and safety rules.
• Focus on increasing revenue while controlling expenses, including revenue collections and delinquency control.