Lead Service Tech

The Lead Service Technician will work with small teams and independently within an assigned portfolio.

They will respond to work orders, coordinate the turn process for move outs, oversee supply inventory, and provide a high level of customer service while protecting company assets.

• Conduct all business in accordance with company policies and procedures and all state and federal regulations such as lead based paint, ADA, Fair Housing, HAZCOM Programs, and OSHA.
• Maintain knowledge of all pertinent laws and EPA and OSHA regulations.
• Manage the work order process: receive, contact resident, schedule, complete, follow-up, and close work orders using the designated software platform.
• Maintain ongoing knowledge of warranty programs and execute the work order process accordingly.
• Monitor the condition of assigned communities for cleanliness, liability/risk management, asset preservation, and supply inventory and take appropriate measures to resolve.
• The Lead Service Technician must be available for emergency after-hours service calls to include evenings and weekends. Reference TBD Maintenance SOP 2030.
• Adhere to approved community budget through expense management including vendor selection, annual bid process, in-house maintenance program, preventative maintenance program, and inventory management.
• Create a positive service experience for the resident: promptly respond and be courteous with written and verbal communications, strive to resolve customer concerns and questions, and take ownership in the service contributions in an effort to secure renewals.