Pool & Beach Supervisor
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Key skills for this role
About the Role
Banyan Tree Dubai is seeking a Pool & Beach Supervisor to oversee daily operations of pool and beach areas, ensuring a luxury guest experience. The role involves leading the service team, maintaining brand standards, and coordinating with kitchen and bar teams.
Key Skills for This Role
Responsibilities
- Ensure exceptional guest experience across all pool and beach areas
- Proactively engage with guests to ensure comfort, satisfaction, and personalised service
- Handle guest feedback, requests, and complaints promptly and professionally
- Supervise and coordinate Pool & Beach Waiters and attendants during shifts
- Allocate sections, duties, and guest zones to ensure efficient coverage
- Lead daily briefings and communicate operational priorities clearly
- Coach, train, and support team members to ensure consistent service excellence
- Oversee daily setup of pool, beach, cabanas, sunbeds, and service stations
- Ensure cleanliness, presentation, and organisation of all guest facing areas
- Monitor guest flow and service efficiency throughout the day
- Ensure accurate and timely order taking and delivery
- Ensure full compliance with pool safety regulations and operational guidelines
Requirements
- Minimum 2–3 years’ experience in a supervisory role within luxury hotels, beach clubs, or resorts
- Strong background in outdoor Food & Beverage or leisure operations
- Proven experience leading service teams in a high volume environment
- Strong understanding of luxury service standards and guest experience delivery
- Good knowledge of POS systems and operational procedures
- Excellent English communication skills; additional languages are an advantage
Full Job Posting
Company Description
- Banyan Group is a leading independent, multi branded hospitality group with a portfolio of hotels, resorts, spas, galleries, golf and residences.
Role Overview
- As Pool & Beach Supervisor at Banyan Tree Dubai, you will oversee the daily operations of the pool and beach areas, ensuring a seamless, safe, and highly personalised luxury guest experience.
Key Responsibilities
- Ensure exceptional guest experience across all pool and beach areas.
- Proactively engage with guests to ensure comfort, satisfaction, and personalised service.
- Handle guest feedback, requests, and complaints promptly and professionally.
- Supervise and coordinate Pool & Beach Waiters and attendants during shifts.
- Allocate sections, duties, and guest zones to ensure efficient coverage.
- Lead daily briefings and communicate operational priorities clearly.
- Coach, train, and support team members to ensure consistent service excellence.
- Oversee daily setup of pool, beach, cabanas, sunbeds, and service stations.
- Ensure cleanliness, presentation, and organisation of all guest facing areas.
- Monitor guest flow and service efficiency throughout the day.
- Ensure accurate and timely order taking and delivery.
- Ensure full compliance with pool safety regulations and operational guidelines.
Qualifications & Experience
- Minimum 2–3 years’ experience in a supervisory role within luxury hotels, beach clubs, or resorts.
- Strong background in outdoor Food & Beverage or leisure operations.
- Proven experience leading service teams in a high volume environment.
- Strong understanding of luxury service standards and guest experience delivery.
- Good knowledge of POS systems and operational procedures.
- Excellent English communication skills; additional languages are an advantage.
Competencies
- Strong leadership and team management ability
- Guest centric, service driven mindset
- High energy and resilience in outdoor environments
- Excellent communication and interpersonal skills
- Attention to detail and operational discipline
- Ability to multitask and make decisions under pressure
- Problem solving and calm under pressure
- Commercial awareness and service optimisation mindset
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