PMO Support / Business Analyst
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Key skills for this role
About the Role
Support digital transformation initiatives by providing programme management and business analysis expertise, ensuring stakeholder alignment and enhancing customer experience.
Key Skills for This Role
Responsibilities
- Support programme governance, planning and PMO activities across multiple digital initiatives
- Monitor programme progress, milestones, risks, issues and dependencies
- Prepare executive dashboards, governance packs and performance reports for senior leadership
- Coordinate stakeholders across multiple government entities to ensure alignment and effective delivery
- Gather, document and validate business requirements
- Map and analyse end to end customer journeys to identify pain points and improvement opportunities
- Produce actionable insights and recommendations to enhance customer experience and digital channel performance
- Support continuous improvement initiatives through data analysis, reporting and performance measurement
- Ensure programme documentation, governance processes and reporting standards are maintained
Requirements
- Experience in programme management and business analysis
- Ability to support programme governance and PMO activities
- Skills in gathering, documenting, and validating business requirements
- Experience with stakeholder coordination across multiple entities
- Proficiency in data analysis and reporting
Full Job Posting
Role Overview
- 6 month initial contract with extensions.
- We're partnering with one of Dubai's most prestigious government entities to recruit a PMO Support / Business Analyst.
- You'll play a key role in shaping the future of digital government services.
- Working as part of a high profile digital transformation programme, you'll support the delivery of strategic shared digital channel initiatives.
Key Responsibilities
- Supporting programme governance, planning and PMO activities across multiple digital initiatives.
- Monitoring programme progress, milestones, risks, issues and dependencies.
- Preparing executive dashboards, governance packs and performance reports for senior leadership.
- Coordinating stakeholders across multiple government entities to ensure alignment and effective delivery.
- Gathering, documenting and validating business requirements.
- Mapping and analysing end to end customer journeys to identify pain points and improvement opportunities.
- Producing actionable insights and recommendations to enhance customer experience and digital channel performance.
- Supporting continuous improvement initiatives through data analysis, reporting and performance measurement.
- Ensuring programme documentation, governance processes and reporting standards are maintained.
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