Player Support Lead

Required Experience & Skills

• At least one year of player support team leadership experience.
• Strong communication and interpersonal skills.
• Ability to manage employee performance, development, attendance, and conduct.
• Strong coaching and leadership ability.
• Ability to manage workload planning, queue management, or workforce coordination.
• Experience handling incidents and complex player or operational escalations.
• Ability to support quality reviews, calibrations, and training.
• Strong organisational and prioritisation skills.
• Comfortable using player support platforms and productivity tools.
• Ability to work effectively in a fast-paced, global team environment.

Nice to Have

What We Offer

• A leadership role in the video games industry.
• The opportunity to shape team performance and player experience.
• Training and support in tools, processes, and workflows.
• Exposure to global operations, client communication, and escalation management.
• A multicultural and fast-paced team environment.
• Opportunities to grow in player experience leadership and operations.

How to Apply

• Interested? Send us your updated CV by clicking apply. Please note that only qualified candidates will be contacted for further steps.