Platform Specialist

Master the product: Develop deep expertise in Legora’s platform to diagnose and resolve complex, high-impact issues that require structured thinking and sound judgment. Guide users through complex workflows, and unlock value for legal teams.

Drive improvements: Identify recurring issues and user pain points, collaborating with Product and Engineering teams to drive solutions.

Deliver with excellence: Deliver a consistently high-quality, detail-oriented support experience that reflects the standards of our customers.

Create resources: Help build and maintain help documentation, FAQs, and best practices that empower users to succeed independently.

Shape the function: As an early team member, contribute to building processes, workflows, and standards that will scale globally.

Monitor proactively: Proactively monitor customer usage patterns and identify potential issues before they escalate, ensuring a consistently smooth experience.

Who You Are

You’ve handled complex, high-stakes B2B relationships, taking full ownership of issues and consistently delivering exceptional outcomes.

You have a proven track record of delighting demanding professional clients and turning frustrated users into advocates.

You notice patterns, identify potential issues before they escalate, and collaborate cross-functionally to drive lasting improvements.

You are customer-obsessed and genuinely care about user success.

You are technically curious and comfortable learning new software quickly, explaining technical concepts clearly.

You are experienced with support tools like Intercom, Zendesk, or similar platforms.

Having a background in SaaS, AI, or legal tech environments is a strong plus.

Why This Role Matters This isn’t just another support role. You’ll be instrumental in:

Building the support foundation for one of Europe’s most ambitious AI companies.

Directly impacting product adoption and customer satisfaction at a critical growth stage.

Learning from industry experts while helping shape the future of legal AI.

Growing your career rapidly in a high-growth environment.

Legora is an Equal Opportunity Employer

At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.