Platform Partner Success Manager

Job requirements

• Strong understanding of cloud marketplace and subscription platforms, ideally with exposure to CloudBlue Commerce (CORE), including how partners provision, transact, and are billed within the platform.

• Ability to represent platform capability in a commercial context, translating how CORE works into clear, practical conversations that support Sales cycles and partner decision-making

• Experience working closely with Sales teams to support partner onboarding and growth, with an understanding of how platform capability impacts activation and revenue

• Confident stakeholder engagement and communication, able to simplify platform behaviour into clear, usable guidance for both partners and internal teams

• Commercial awareness and outcome focus, able to identify where partner setup or engagement may limit success and act to improve it

• Strong coordination and ownership mindset, able to work across teams to resolve issues and maintain partner momentum

• Own it! Outstanding verbal and written communication skills with the ability translate concepts to multiple stakeholders

• Aim high! A self-starter with excellent multitasking abilities

• Be open! A team player, embracing business concepts and flexible to change

Job responsibilities

• Act as a key point of contact for partners during pre-onboarding stages, leading platform conversations and shaping partner understanding early

• Deliver platform demos and support sales engagements, clearly articulating how CORE works in practice

• Represent CORE capabilities and constraints with confidence, ensuring solutions are realistic and aligned

• Engage prospective partners to assess fit, highlight complexity, and set clear expectations from the outset

• Deliver or support partner training, ensuring partners are confident in how they will operate within the platform

• Maintain a clear view of partner onboarding across the pipeline, focusing on readiness and successful outcomes

• Provide Sales with clarity on partner preparedness, risks, and likely timelines to transact

• Identify gaps between partner expectations and platform reality, and intervene early to resolve

• Ensure partners reach go-live in a position where they can transact effectively and without friction

• Take ownership of early partner success, ensuring partners actively adopt and use the platform

• Use partner activity and engagement as leading indicators to identify risk or underperformance

• Work with Sales to drive meaningful usage, not just access to the platform

• Challenge and guide partners where needed to improve performance and realise value from CORE

• Use direct partner feedback and experience to identify where the platform or process isn’t working

• Translate partner pain points into clear, actionable improvements for Platform Ops

• Influence how onboarding and partner journeys evolve to reduce friction and improve scalability

• Ensure recurring issues are addressed structurally, not just resolved case-by-case

• Step in where partner outcomes are at risk, ensuring issues are understood and driven to resolution

• Provide a single, clear view of partner health to internal stakeholders

• Maintain momentum during issues, ensuring partners and Sales remain informed and confident

• Focus on resolving the underlying cause, not just the immediate issue

Job benefits

• Up to £40,000 base salary per annum + £5,000 - £10,000 variable commission

• 25 days annual leave rising to 28 days with length of service, plus bank holidays.

• Day off on your birthday.

• 2 paid volunteer days per year

• Additional holiday purchase scheme