Platform Operations Analyst

• Maintain live services through measuring and monitoring availability, latency, and overall system health
• Participate in a shared on call rotation to support 24/7 platform availability, including periodic off hours and weekend coverage.
• Collaborate with other team members to quickly determine root cause of any type of service degradation and look for key indicators of potential issues.
• Effectively communicate with third parties, partners, and internal teams regarding technical issues.
• Use acquired knowledge to suggest, edit, and write knowledge base articles.
• Collaborate with infrastructure and development teams to improve system reliability emphasizing reliability as a core value.
• Identify anomalies and escalate appropriately issues identified in application and system log files.
• Obtain a deep understanding of FreedomPay platform and custom application stack to help resolve issues.
• Create new alerts to support the operations of FreedomPay production systems.
• Troubleshoot and remediate failed scheduled jobs.
• Document and refine internal policies and procedures.
• Actively adopt and incorporate AI tools and emerging technologies into daily work practices to increase efficiency, scalability, and business impact.
• Educational Background: A bachelor's degree in Computer Science, Information Technology, Finance, or a related field is typically required.
• Experience: Previous experience (preferably 4+ years) in a similar role within the financial services technology industry, transaction processing, or related area is preferred. Technical experience in web-based platform environments with related dependencies between network, database, and application layers.
• Knowledge of Transaction Processing: Strong understanding of transaction processing concepts, payment gateways, and related technologies is highly desirable.

in supporting real time transaction processing applications is and advantage.

• Technical Skills: Proficiency in using and troubleshooting various Application Performance Monitoring platforms, infrastructure monitoring and log ingestion tools, such as Dynatrace, Splunk, SolarWinds and others.