Associate Site Reliability Engineer

FreedomPay is seeking an Associate Site Reliability Engineer to help maintain the availability, performance, and reliability of our rapidly growing global payment platform.

This full-time salaried position is an excellent opportunity for an early-career engineer who is passionate about automation, observability, and the practical application of AI in technology operations.

The ideal candidate is curious, eager to learn, and excited about using AI-powered tools to solve problems more efficiently.

You will work alongside experienced Site Reliability Engineers, Infrastructure Engineers, and Software Engineers to monitor system health, investigate incidents, automate operational tasks, and help build the next generation of intelligent operational workflows.

You'll join a team focused on improving platform reliability and reducing operational overhead through automation and AI-driven tooling.

This role provides hands-on exposure to modern observability platforms, cloud technologies, incident response processes, and AI-assisted engineering practices.

We're looking for someone who:

• Enjoys solving technical problems and learning new technologies.
• Seeks opportunities to automate repetitive work.
• Has experience using AI tools to improve productivity and troubleshooting.
• Is excited about building a career in Site Reliability Engineering, Platform Engineering, or Cloud Operations.

This position participates in an on-call rotation with mentorship and support from senior team members.

• Learn and develop a strong understanding of FreedomPay's platform and application ecosystem.
• Work directly with development teams to integrate observability into FreedomPay products as they are being built.
• Implement AI tools to accelerate troubleshooting, documentation, reporting, and automation development.
• Support monitoring improvements through alert tuning, dashboard development, and observability enhancements.
• Build and maintain automation scripts and workflows that reduce manual operational effort.
• Investigate alerts, identify root causes, and collaborate with senior engineers on remediation efforts.
• Troubleshoot scheduled jobs, integrations, and data-processing issues.

AI and automation are core components of how our engineering teams operate.

In this role, you will:

• Use AI-assisted development tools such as Claude, ChatGPT, Azure AI services, or similar technologies to improve productivity.