Platform Expert

Unblock customers stuck with Runneth . When a customer can't get what they need from our AI, you figure out why. Sometimes it's their prompt, sometimes it's their data, sometimes it's their process. You find it and fix it, which takes real creative strategy knowledge, not just product knowledge.

Troubleshoot with AI . You'll use AI every day to diagnose issues, reproduce problems, and get customers answers in minutes instead of days.

Make the product click in the customer's real day . The goal isn't a closed ticket. It's a customer who knows how to use Motion tomorrow morning without you.

You want a quiet support queue and a script to follow

You get defensive when someone shows you a better way

You want a playbook that stays the same for six months

You want AI to stay a nice-to-have rather than a daily habit

Know the product better than anyone . You’ll know Motion and Runneth inside out, including the edges where things get weird. That knowledge is what makes you valuable to customers and CSMs alike.

Turn stuck customers into confident ones . Find the real problem fast, fix it, and leave the customer better at their job than before they got stuck.

Spot patterns before anyone else . You'll see more customer problems than anyone at Motion. Turn that into insights that shape the product, the docs, and how the CS team works.

Build your creative strategy foundation . Every troubleshooting session teaches you how top brands actually run paid social. Pay attention. It's the raw material for growing here.