Platform Engineer III - End User Technology

Provide 3rd-level technical support, setup and installation of End User Compute & Mobility Technology solutions across the corporate and retail landscape. Assist End User Technology team in testing new and existing products and services that support end user productivity across ADUSA. Microsoft Intune, Autopilot, Azure Virtual Desktop, and end point management tools are included in this scope.

Work closely with EUT Architecture and Support Delivery partners to ensure EUTO solutions are working as designed and driving continual service improvement via data analysis and technical solutioning. Collaborate and drive the performance of supplier partners to ensure delivery of contractual service targets.

Accountable for designing the processes around setup, installation, patching, and support of end user compute and mobility devices and management solutions across corporate and retail locations.

Maintains a high level of individual contribution, professional growth, and ability to function effectively independently and work well within a team.

Provide 3rd-level technical support, setup and installation of End User Compute & Mobility Technology solutions across the corporate and retail landscape.

Assist End User Technology team in testing new and existing products and services that support end user productivity across ADUSA. Microsoft Intune, Autopilot, Azure Virtual Desktop, and end point management tools are included in this scope.

Ability to communicate clearly written or verbal regarding incident, project or status updates.

Work closely with EUT Architecture and Support Delivery partners to ensure EUTO solutions are working as designed and driving continual service improvement via data analysis and technical solutioning.

Collaborate and drive the performance of supplier partners to ensure delivery of contractual service targets.

B.S. in Computer Science, Information Technology, Engineering or related field or equivalent job experience. 3-5 years' extensive technical experience with endpoint management systems (e.g., MS Intune, Microsoft Endpoint Manager, Admin Portal). 5+ years' End User Computer & Mobile Technology support experience (Design/Installation/Configuration/Support).

Demonstrated experience with managing/deploying and supporting End User Computer and Mobility Technology in a widely distributed enterprise environment. Demonstrated experience working with multiple support partners and external teams to deliver solutions. Proven record of cultivating strong internal and external relationships that help drive successful intercompany initiatives.

Strong leadership and communications skills. Agile Product Management Methodologies. Azure/Intune experience for end user device management. Experience with Zebra hardware solutions, HP, Microsoft and Apple devices, Mobile Device Management platforms.

B.S. in Computer Science, Information Technology, Engineering or related field or equivalent job experience.

3-5 years' extensive technical experience with endpoint management systems (e.g., MS Intune, Microsoft Endpoint Manager, Admin Portal).

5+ years' End User Computer & Mobile Technology support experience (Design/Installation/Configuration/Support).

Demonstrated experience with managing/deploying and supporting End User Computer and Mobility Technology in a widely distributed enterprise environment.

Ability to develop detailed solution designs and implementation documentation.

Extensive experience troubleshooting and resolving issues with End User Technology systems.

Ability to manage own work time and priorities in accordance with aggressive timelines and budgets.

Demonstrated experience working with multiple support partners and external teams to deliver solutions.

Proven record of cultivating strong internal and external relationships that help drive successful intercompany initiatives.

Deliver above-board customer service with a positive attitude!

Strong leadership and communications skills.

Agile Product Management Methodologies.

Azure/Intune experience for end user device management.

Experience with Zebra hardware solutions, HP, Microsoft and Apple devices, Mobile Device Management platforms.

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more. Join our Talent Community to stay updated on opportunities with Ahold Delhaize USA. You’ll be the first to know about new positions that match your career aspirations. To join, click here: Talent Community - Ahold Delhaize USA (careerswithus.com) .

At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.

Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies. Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work. We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business. Learn More About Our Benefits - Click Here

Ahold Delhaize USA is an equal opportunity employer.

Under the Federal Transparency in Coverage rule, group health plans are required to make publicly available machine-readable files that include in-network rates and out-of-network allowed amounts and billed charges. Click here to view the in-network rates and out-of-network allowed amounts and billed charges for health benefits offered by Ahold Delhaize USA.

Our employees and prospective employees are treated with respect and dignity. As an equal opportunity employer, we comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.

We provide reasonable accommodations to applicants and employees with disabilities. If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at tad@adusa.com.