Platform Development Lead

• Act as the primary technology point of contact for production issues, communicating clearly and proactively with Product and Customer Success teams.
• Provide regular status updates on open bugs, reliability trends, and resolution timelines.
• Coordinate with stream-aligned teams to ensure production issues are addressed efficiently without disrupting their delivery flow.
• Translate technical complexity into clear, business-relevant language for non-technical stakeholders.

• Oversee the design, development, operation, and documentation of shared engineering infrastructure including CI/CD pipelines, cloud infrastructure, monitoring tools, and the internal Power BI data platform.
• Ensure the platform team delivers high-quality, self-service capabilities that reduce friction for product engineering teams.
• Champion engineering standards: security baselines, observability practices, testing frameworks, and deployment best practices.
• Identify and evaluate build-vs-buy decisions for platform tooling; manage relevant vendor relationships.
• Collaborate with stream-aligned teams to understand their needs and shape the platform roadmap accordingly.

• Leverage the QA automation engineer to build scalable test frameworks that integrate into CI/CD pipelines.
• Drive a shift-left quality mindset across engineering teams, embedding quality practices earlier in the development lifecycle.
• Use production data and bug patterns to inform test coverage improvements and preventive quality strategies.

Leadership and People

• Sharing and cascading the IMDEX vision, strategy and objectives to own team.
• Team members understand the IMDEX vision and team objectives with clear role clarity.
• Ensuring staff are engaged and competent to perform their tasks and compliant with all group policies, procedures and regional regulations.
• Raising difficult issues to ensure that they are addressed and leading team members to follow through on difficult actions or initiatives.
• Willingly passes on skills, sharing job knowledge and training others.
• Assigning appropriate support and resources to personnel to maximize success.
• Setting and providing clear direction and expectations. Effectively delegating and removing obstacles to get work done. Setting stretch goals and opportunities to drive higher performance.
• Team employee engagement levels increase annually through investment in people.
• Recruiting talent based on capability requirements.
• Performance and Development Reviews (Achievement and Development Reviews ADRs) on direct reports completed, ensuring cascade to full region.
• Poor performance issues addressed in a timely manner.
• Supporting team members to create and action development objectives.
• Learning from setbacks, keeping calm under pressure and is sensitive to the needs of others during a time of crisis.

• Utilizing resources to establish, implement, maintain, and improve the Quality, Health, Safety and Environment (QHSE) management system.
• Ensuring risk management activities are conducted within area of responsibility, including the identification and implementation of any site-specific measures required to eliminate or reduce risk in their area.
• Ensuring employees are provided with the necessary personal protective equipment (PPE), instruction, information, training, and supervision to enable work to be carried out safely.
• In consultation with the QHSE Representative, developing and implementing an injury management program for injured employees.
• Completion of hazard and aspect identification and elimination/reduction programmes for team.
• Effective incident reporting.
• Regular workplace inspections conducted.
• Safety meetings conducted.
• Site activities comply with workplace health, safety, and environmental legislation and the IMDEX QHSE management system.
• Employees and QHSE Representatives are consulted with regarding any QHSE issues and performance.
• Quality alert system is utilized to initiate and respond to QHSE issues.

Risk and Compliance

• Leading the collaborative identification of risks and compliance requirements relevant to the team.
• Promoting the reporting of potential non-compliance or misconduct through appropriate channels.
• Leading by example to promote positive risk and compliance behaviors to the team and to colleagues.
• Ensuring the compliance of team members with IMDEX risk and compliance policies, local laws and other relevant standards.
• Applicable risk management and regulatory compliance processes are implemented by the team.
• Behaviors that do not align with the IMDEX Code of Conduct are challenged.

• Bachelor’s Degree (Computer Science, Technology, Engineering, or related field)
• 5+ years of experience in DevOps, platform engineering, SRE, or a related technical discipline such as software development or technical QA.
• 5+ years in a people management or technical lead role, with demonstrated success in growing engineering talent.
• Hands-on experience with CI/CD pipelines, cloud infrastructure (Azure, AWS, or GCP), and monitoring/observability tooling.
• Proven track record of owning production reliability, driving incident response, and implementing systematic quality improvements.
• Strong communication skills, able to engage effectively with both engineers and non-technical business stakeholders.
• Familiarity with agile delivery practices and experience working within product engineering organizations.
• Experience in a SaaS product company with production quality responsibilities.
• Demonstrated ability to manage multiple competing priorities and translate strategy into actionable plans.

• Product reliability
• Quality Assurance
• Verbal and written communication
• Mentoring
• Leadership
• Strategic thinking
• Conflict Resolution
• Goal setting
• Analytical
• Team Building
• Critical thinking
• Adaptability
• Time management
• Project Management
• Problem Solving
• Technical Proficiency
• Empathy