Drilling Optimization Specialist

This role is responsible for translating data insights into a strong value proposition for our stakeholders.

By providing technical guidance, developing tailored reports, and building customized dashboards, you will help new users navigate the onboarding process more effectively and enable existing users to optimise their use of Krux software.

You will ensure customers continue to get the most value from Krux.

• Use drilling data to create Power BI reports and dashboards that identify opportunities to improve clients’ drilling efficiency.
• Collaborate directly with customer stakeholders to understand their requirements and translate them into executable workflows and reporting tools that provide data driven insights.
• Integrate reliable data from multiple sources, ensuring data quality and consistency, providing a unified view of the organization to support operational decision making.
• Support implementation and onboarding of new clients to ensure a seamless transition to Krux software.
• Support both new and existing users by sharing best practices that help teams quickly maximize the value of the software, embedding Krux into their daily workflows and driving long-term adoption.
• Provide regular proactive support for our largest clients, ensuring ongoing alignment and success. Stay updated on industry best practices, emerging technologies, and trends in data analytics and visualization to continuously improve processes and solutions.
• Submit development tickets for identified bugs, client requests, recommendations or improvements based on client and data trends.
• Support business development teams providing technical guidance and recommendations for new and existing customers, including software overviews and capabilities, implementation best practices, reporting options.
• Collaborate with the sales, customer success, product and delivery team as needed.
• Work closely and collaboratively with our IMDEX colleagues.
• Document and track client interactions within our CRM and ensure that support tickets are kept current and up to date.