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Planning Coordinator I - Managed Operations - Fort Smith, Arkansas, United States
ArcBest
Fort Smith, USA
Full-time
Entry
Onsite
Discovered 1 weeks ago
Microsoft Office SuiteDatabase
Free
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- Serve as the voice of the Managed Operations customer inside ArcBest.
- Support and execute pre-defined Managed Transportation solutions using the TMS software platform that helps customers become more efficient.
- Serve as the liaison between the customer and their providers/vendors/carriers to execute and support logistics needs in the TMS.
- Serve as the liaison for Managed Operations while collaborating with departments to resolve difficulties that impact numerous parties.
- Implement problem solving solutions to ensure accurate and timely invoicing to customers and payments to carriers.
- Perform in-depth analyses on financial and operational reporting for Managed Operations.
- Develop a comprehensive understanding of customer's unique needs, aiding in the procurement and onboarding process for new vendors, suppliers, and carriers.
- Maintain documentation of all customer TMS processes and business rules to ensure continuity.
- Monitor (track and trace) customers' shipments/loads while also effectively managing carrier relationships.
- Provide internal communications related to key performance metrics, program updates, TMS implementation needs, vendor integration, and on-going technical solution information.
- Create innovative ways to execute supply chain objectives more efficiently through the TMS platform.
- Manage daily activities for numerous accounts and requests from internal and external customers to ensure all special requirements are met.
- Grow profitable revenue for ArcBest through our different service offerings.
- Build, develop, and grow all internal business relationships vital to the success of revenue growth and customer experience.
- Display a sense of urgency, ability to work under pressure, with attention to detail.
- React effectively to customer and carrier demands and deadlines.
- Improve quality, productivity, and effectiveness through the quality process.
- Other duties and projects, as assigned.
- Bachelor's Degree
- Experience will be considered in lieu of formal education
- Logistics experience, preferred
- Proficient in Microsoft Office Suite, required
- Database and Transportation Management systems experience, preferred
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