Pharmacy Technician, Clinic Support

Inquiry Resolution : Respond to clinic prescription inquiries, post-sale transactions, and complaints professionally, empathetically, and within the established 24-hour service expectation.

Channel Communication : Communicate accurate updates through phone, email, fax, and internal messaging while maintaining clear ownership through issue resolution.

Relationship Support : Build dependable clinic relationships by understanding customer needs, setting realistic expectations, and following through consistently on commitments.

Prescription Processing : Coordinate with internal teams to support accurate, timely processing of prescriptions and office orders while promptly resolving discrepancies.

Record Maintenance : Maintain complete records of customer interactions, transactions, shipment status, and billing activity to support accurate operational follow-through.

Issue Escalation : Identify concerns requiring specialized support and escalate them with complete context to Account Management, sales, or appropriate internal partners.

Privacy Protection : Protect confidential information by following Health Insurance Portability and Accountability Act requirements and established company standards in every interaction.

Shipment Tracking : Monitor shipment progress, communicate relevant updates, and address delivery concerns promptly to preserve service continuity and customer confidence.

Workflow Improvement : Recognize recurring service or processing issues, recommend practical improvements, and apply approved changes that strengthen accuracy and efficiency.

KNOWLEDGE AND SKILLS