Pet Trainer

PetSmart’s Pet Training Instructor is responsible for engaging with pet parents and their pets while providing positive experiences and upholding the company’s vision, mission, values, and strategy. They will actively seek out pets and pet parents to educate them on the benefits of pet training and will deliver pet training services in accordance with PetSmart’s curriculum.

Essential responsibilities

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

Responsible for pet parent experience and outcomes conducted over the telephone, in person or online, and responding to pet parent concerns.

Actively sell training classes in store, over the phone and online.

Educates pet parents about the benefits of our entire pet training curriculum.

Maintains all paperwork related to pet training.

Educates fellow associates and acts as the subject matter expert for their location on the benefits of pet training.

Schedules training classes as outlined by the Company expectations.

Responsible for creating a safe environment for the people and pets in their classes and surrounding areas of the store.

Ensures the pet training area and surrounding areas are clean and presentable.

Recognize associates for their contributions to selling pet training.

Responsible for taking immediate action when a sick/injured pet is identified in the store; transport to the vet as needed.

Recommends, informs and sells merchandise and services.

Assists and works in other departments as required. Other duties may be assigned.

Participates in our culture of Belonging and Recognition.

Follows all Company Policies and Procedures.

Qualifications

1-2 years of retail experience in a customer-focused environment.

Accredited in PetSmart Training Instructor Course

Proficiency in computer applications.

Ability to react under pressure and maintain composure.

Flexibility in schedule, able to work evenings, weekends, and holidays as needed

Strong organizational skills and attention to detail.

Strong written and verbal communication skills.

Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.

While performing this job, the associate is occasionally exposed to moving mechanical parts and a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.

Do what you love

Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom—you'll create moments that matter . At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.

We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.

*This listing is not an indication that the position is currently open or available. We are continually looking to build a strong network of talented candidates to join our organization and are always accepting applications. Feel free to contact your local PetSmart store to check on which roles they are actively hiring for.

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at https://benefits.petsmart.com/ca/

*Part-time employees in Saskatchewan only may be eligible for medical and other benefits after completing six months of continuous service and working an average of at least 15 hours per week.