Operations Process Manager, Digital

Essential Duties & Responsibilities

• Own and continuously improve store operational processes across assigned areas of Store Operations.
• Evaluate current processes and operational practices to identify opportunities for simplification, standardization, waste elimination, and improved productivity and execution.
• Design and implement scalable operational processes, procedures, standards, and controls aligned with business needs and enterprise priorities.
• Lead medium to large cross-functional process improvement initiatives, including discovery, design, implementation, measurement, and continuous improvement.
• Utilize continuous improvement methodologies, including Lean and Six Sigma as appropriate, to assess operational challenges, identify root causes, and drive measurable business improvements.
• Develop, maintain, and support operational policies and procedures across assigned areas in partnership with business and compliance stakeholders.
• Establish success measures, analyze operational performance, and leverage data and field feedback to identify improvement opportunities and evaluate process effectiveness.
• Serve as a subject matter expert for assigned operational processes, providing guidance and support to Field Leadership, store teams, and cross-functional business partners.
• Develop and maintain strong partnerships with Field Leadership and cross-functional business partners to ensure alignment on operational priorities, initiatives, and process changes.
• Partner with Learning & Development and business stakeholders to support change readiness, training, communication, and adoption of new or changed operational processes.

Supervisory Responsibilities

• Individual contributor with responsibility for leading assigned operational processes and process improvement initiatives through cross-functional influence and partnership.
• May lead cross-functional workgroups, process improvement initiatives, or pilots without direct supervisory responsibility..

Education & Experience

Knowledge, Skills & Abilities

• Strong business acumen and operational understanding.
• Strong understanding of process improvement, continuous improvement, workflow optimization, and operational standardization.
• Strong analytical and problem-solving skills with the ability to identify root causes and translate insights into actionable recommendations.
• Excellent communication, facilitation, and relationship-building skills.
• High ethical standards and the ability to handle sensitive information with confidentiality.
• Ability to influence cross-functional partners and build strong business relationships.
• Strong project management, prioritization, and organizational skills with the ability to manage multiple initiatives simultaneously.
• Ability to balance improvement opportunities with practical store operational realities.
• Proficiency in Microsoft Office applications including Excel, PowerPoint, and Word.
• Lean Six Sigma, continuous improvement, project management, or related certifications preferred.

TRAVEL REQUIREMENTS

• Estimate 5–25%. Occasional travel to stores, field meetings, vendor meetings and company events may be required based on business needs.
• This role requires collaboration, teamwork, and face-to-face interaction with colleagues, leaders, and/or clients.
• Being in the office ensures access to leaders, cross-functional partners, and resources necessary to make timely decisions and drive results.
• On-site presence in accordance with our FlexSmart policy supports our culture of innovation, mentorship, and engagement, which is integral to our success in developing the best team.
• * This is not intended to be an all-inclusive, exhaustive list of all essential job functions for this position. PetSmart retains the right to change or assign other required job duties to this position.
• Our associates are the heart of Team PetSmart. Together, we’re building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams and challenge each other to be the best they can be.
• Our home office offers outstanding amenities in a fun and rewarding workplace including:
• Pet-friendly environment , bring your pets to work and enjoy the on-site dog park!
• On-Site Events & Adoptions , enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals
• “Top Dog” gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces
• “Sit & Stay” Café serving fresh breakfast and lunch options, snacks, & more
• “ Lil Paws” NAEYC-accredited onsite childcare facility providing high-quality early education
• Paid Volunteer Opportunities to spend time doing good for causes close to heart
• Print Center and Business Services , Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more
• PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.