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Pet Relocation Specialist
Arena Capital
Dubai, UAE
Full Time
Mid
Onsite
3 days ago
Pet RelocationImport/Export DocumentationRegulatory ComplianceCustomer ServiceMicrosoft OfficeOrganizational Skills
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Pet RelocationImport/Export DocumentationRegulatory Compliance
About the Role
Arena Capital is hiring a Pet Relocation Specialist to plan and manage domestic and international pet relocations. The role requires coordinating documentation, compliance with regulations, and liaising with authorities and clients.
Key Skills for This Role
Pet RelocationImport/Export DocumentationRegulatory ComplianceCustomer ServiceMicrosoft OfficeOrganizational Skills
Responsibilities
- Coordinate end to end pet relocation services, including import, export, and transit arrangements
- Prepare and review all relocation documents, including health certificates, import permits, export permits, customs documentation, and airline paperwork
- Ensure compliance with UAE regulations, destination country requirements, airline policies, and international animal transportation standards
- Liaise with government authorities, veterinary clinics, airlines, freight agents, customs officials, and international relocation partners
- Advise clients on vaccination schedules, microchipping, quarantine requirements, laboratory tests, and travel preparations
- Book flights and coordinate travel itineraries while ensuring the safest and most efficient transport for pets
- Track relocation progress and provide regular updates to clients throughout the process
- Resolve issues related to documentation, customs clearance, flight changes, or regulatory requirements
- Maintain accurate records of relocation cases and ensure all documentation is properly filed
- Stay informed of changes in international pet travel regulations, airline policies, and government requirements
- Deliver exceptional customer service by responding promptly to client inquiries and providing professional guidance
Requirements
- Minimum 2 years of proven experience in pet relocation
- Thorough knowledge of UAE import and export procedures for pets
- Strong understanding of international pet travel regulations and airline requirements
- Experience dealing with government authorities, customs, and veterinary regulatory bodies
- Excellent organizational and time management skills
- Strong communication and customer service abilities
- High attention to detail and accuracy in document preparation
- Proficiency in Microsoft Office applications and relocation management systems
- Fluency in English
Full Job Posting
Overview
- We are looking for a Relocation Specialist. The Pet Relocation Specialist is responsible for planning, coordinating, and managing domestic and international pet relocations while ensuring full compliance with all applicable regulations and airline requirements.
Key Responsibilities
- Coordinate end to end pet relocation services, including import, export, and transit arrangements.
- Prepare and review all relocation documents, including health certificates, import permits, export permits, customs documentation, and airline paperwork.
- Ensure compliance with UAE regulations, destination country requirements, airline policies, and international animal transportation standards.
- Liaise with government authorities, veterinary clinics, airlines, freight agents, customs officials, and international relocation partners.
- Advise clients on vaccination schedules, microchipping, quarantine requirements, laboratory tests, and travel preparations.
- Book flights and coordinate travel itineraries while ensuring the safest and most efficient transport for pets.
- Track relocation progress and provide regular updates to clients throughout the process.
- Resolve issues related to documentation, customs clearance, flight changes, or regulatory requirements.
- Maintain accurate records of relocation cases and ensure all documentation is properly filed.
- Stay informed of changes in international pet travel regulations, airline policies, and government requirements.
- Deliver exceptional customer service by responding promptly to client inquiries and providing professional guidance.
Qualifications
- Minimum of 2 years of proven experience in pet relocation.
- Thorough knowledge of UAE import and export procedures for pets.
- Strong understanding of international pet travel regulations, airline requirements, and country specific import/export rules.
- Experience dealing with government authorities, customs, and veterinary regulatory bodies.
- Excellent organizational and time management skills.
- Strong communication and customer service abilities.
- High attention to detail and accuracy in document preparation.
- Ability to work under pressure and manage multiple relocation cases simultaneously.
- Proficiency in Microsoft Office applications and relocation management systems.
- Fluency in English; additional languages are an advantage.
Application Instructions
- Applicants are required to submit a short 30 second video introduction along with their CV to carla@arenacapital.com.
- Applicants who submit both their CV and video introduction will be prioritized for interview selection.
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