Personal Support Manager

Regularly evaluate performance and ensure the development of PSW skills and competencies required to achieve Saint Elizabeth’s vision and strategies.

Coach and manage employees with performance issues and consult appropriately with Human Resources.

Interview, select, hire and onboard/orient new employees.

Follow employee relations/labour relations processes and relevant policies and procedures.

Facilitate and maintain team development, by providing opportunities to support staff education.

Ensure compliance with all legislative requirements (Employment Standards, WSIB, Health & Safety legislation, etc.).

Quality Service Delivery:

Conduct complaint and incident investigations relating to client/employee issues and develop appropriate risk management action plans as appropriate.

Respond to client feedback and service inquires in a responsive and timely manner.

Ensure client care plans are appropriate and executed consistently by the PSW team; support follow-up visits in the client home at regular intervals

Communicate with staff and stakeholders in an effective and timely manner

Take appropriate action to understand and meet client needs and preclude refusals of client service

REQUIREMENTS:

A regulated health care professional RPN ( Registered Practical Nurse), holding a current professional license, in good standing, to practice in Ontario

Bachelor’s degree or diploma is required.

Minimum 1-year leadership/management is preferred. For internal Saint Elizabeth employees, we would be looking for minimum 1-2 years’ experience in a leadership capacity.

A minimum of six (6) months community nursing experience preferred.

Demonstrated Saint Elizabeth’s values and core leadership competencies.

Excellent interpersonal and verbal/written communication skills.

Ability to work independently and as part of a team.

Thrives in a fast-paced environment, with multiple competing priorities.

Outcome-oriented and able to achieve desired results.

Sound understanding of documentation standards.

Demonstrated leadership skills.

Excellent computer skills/knowledge and familiarity with scheduling systems

Ability to work in an on-call after hours rotation

A vehicle and valid driver’s license

Current CPR certificate

Willing and able to provide care for our clients, if required.

Performance management experience is preferred.

About SE Health SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We’re All In Together. Accessibility : If you require accommodations due to illness or disability, please contact Talent Acquisition at careers@sehc.com .