Personal Coach, SIRO One Za'abeel

About SIRO One Za'abeel

Role overview

Guest and fitness services

• Conduct inductions and health profiles for guests and members.
• Plan and deliver existing and new group exercise class initiatives.
• Update the group exercise timetable and track class utilization.
• Prescribe programs based on client goals and results.
• Provide advice on safe training techniques.
• Create innovative classes and programs and monitor attendance.

Facility and service operations

• Maintain safety and cleanliness of fitness areas.
• Ensure the facility is fully functional during operating hours and report faults immediately.
• Enforce fitness and gym rules and follow health, safety, fire, emergency, and resort procedures.
• Complete fitness facility reports and correspondence accurately and punctually.
• Work with external service companies and attend relevant briefings and training.

Commercial and guest experience

• Promote internal and external programs and services.
• Contribute to department financial targets by selling and conducting personal training sessions.
• Deliver at least 60 personal training sessions per calendar month after completing three working months.
• Handle guest complaints and make decisions that achieve guest satisfaction where possible.

Role expectations

• Maintain high standards of professionalism, customer service, and operational performance.
• Stay updated with developments in the fitness and wellness industry.
• Maintain excellent communication and working relationships with colleagues and guests.
• Complete assigned tasks and required training in a timely manner.