Performance Operations Manager, SIRO One Za

Fluent in English written and spoken; other languages are a distinctive advantage.

Minimum 3 years of progressive management experience within a 5-star or boutique fitness, recovery, spa, wellness or luxury hospitality environment. Previous experience leading operational and commercial performance across Fitness and/or Recovery, including budgets, revenue, payroll, productivity and cost control. Relevant internationally recognised diploma, Bachelor’s Degree or Postgraduate qualification in Sport & Exercise Science, Fitness, Wellness, Spa Management, Hospitality Management or a related discipline. Skills in sales, guest relations and delivering outstanding customer service in a luxury hospitality environment.

Minimum 3 years of progressive management experience within a 5-star or boutique fitness, recovery, spa, wellness or luxury hospitality environment.

Previous experience leading operational and commercial performance across Fitness and/or Recovery, including budgets, revenue, payroll, productivity and cost control.

Relevant internationally recognised diploma, Bachelor’s Degree or Postgraduate qualification in Sport & Exercise Science, Fitness, Wellness, Spa Management, Hospitality Management or a related discipline.

Skills in sales, guest relations and delivering outstanding customer service in a luxury hospitality environment.

Attention to detail and aptitude to maintain highly hygienic, safe and professionally presented environments.

Strong administration skills and experience managing in accordance with SOPs relating to service, training, inventory, payroll and financial controls. Experience using booking, CRM, hotel or fitness/wellness management systems.

Strong administration skills and experience managing in accordance with SOPs relating to service, training, inventory, payroll and financial controls.

Experience using booking, CRM, hotel or fitness/wellness management systems.

Experience handling crucial situations with guests and colleagues effectively and managing colleague performance issues quickly and fairly. Positive attitude, superior interpersonal skills and strong leadership capability.

Experience handling crucial situations with guests and colleagues effectively and managing colleague performance issues quickly and fairly.

Positive attitude, superior interpersonal skills and strong leadership capability.

Strong ability to coach and motivate colleagues to achieve sales, service, productivity and guest-satisfaction goals and evaluate results. Ability to interpret financial and operational data and convert insight into practical action.

Strong ability to coach and motivate colleagues to achieve sales, service, productivity and guest-satisfaction goals and evaluate results.

Ability to interpret financial and operational data and convert insight into practical action.

Professional and polished appearance.

Flexible schedule, available to work evenings, weekends and holidays according to business needs.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.