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naukri

Performance Manager - Government Services

Client of Rawaj Company for Recruitment
Riyadh, KSA
Manager
1 weeks ago
Performance ManagementKPI DevelopmentData AnalysisPower BISAP Analytics CloudTableau
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Overview

  • Leverage your abilities and join the dynamic team of a leading company operating in the government services and process facilitation sector.
  • As the Performance Manager, you will be responsible for developing, implementing, and managing the organization's enterprise performance management framework.

Key Accountabilities

  • Develop and maintain the corporate performance management framework aligned with the organization's strategic objectives.
  • Design, implement, and monitor corporate, departmental, and individual KPIs.
  • Ensure alignment between strategic objectives, business plans, and performance measures across all business units.
  • Coordinate the annual target setting process with department heads and business leaders.
  • Monitor organizational performance against approved KPIs and strategic objectives.
  • Prepare executive performance dashboards and weekly, monthly, quarterly, and annual performance reports.
  • Analyze performance trends, identify gaps, and recommend corrective actions and improvement initiatives.
  • Support the implementation and monitoring of corporate strategy and strategic transformation initiatives.
  • Track the progress of strategic initiatives and coordinate with project owners to ensure timely execution.
  • Conduct business performance analysis using operational and financial data to support executive decision making.
  • Benchmark organizational performance against industry standards and best practices.
  • Support operational excellence and continuous improvement initiatives across the organization.

Additional Responsibilities

  • Monitor customer experience and operational performance indicators, including service quality, turnaround times, operational efficiency, and customer satisfaction.
  • Ensure compliance with corporate performance governance, reporting standards, and data accuracy requirements.
  • Manage and enhance performance dashboards using business intelligence tools such as Power BI, SAP Analytics Cloud, Tableau, or similar platforms.
  • Improve reporting automation, analytics capabilities, and data visualization.
  • Collaborate with IT and Digital teams to enhance performance reporting systems.
  • Partner with department heads to define KPIs, facilitate performance review meetings, and promote a culture of accountability, transparency, and continuous improvement.

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