Performance Expert
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Key skills for this role
About the Role
AtkinsRéalis is seeking a Performance Expert to monitor and analyze operational performance for transportation services in Riyadh. The role involves KPI management, performance reporting, and driving continuous improvement.
Key Skills for This Role
Responsibilities
- Monitor operational performance against established KPIs, service levels, and contractual obligations
- Collect, validate, and analyze performance data from operators and service providers
- Track performance trends and identify deviations from agreed targets
- Support the development and implementation of performance measurement frameworks
- Conduct performance audits and assessments to ensure compliance with contractual requirements
- Prepare performance scorecards and benchmark operational results against industry standards
- Support monthly, quarterly, and annual performance reviews
- Identify operational inefficiencies and recommend improvement initiatives
- Conduct root cause analysis for performance issues and recurring service disruptions
- Develop and maintain performance dashboards, reports, and analytical tools
Requirements
- Bachelor's Degree in Engineering, Transportation, Operations Management, Business Analytics, Statistics, Information Systems, or related discipline
- Minimum 7–10 years of experience in performance management, operations analysis, or service performance monitoring
- Experience within transportation, public transport, mobility, rail, metro, bus, aviation, or large infrastructure projects preferred
- Strong knowledge of KPI frameworks and performance management methodologies
- Proficiency in Power BI, Tableau, Excel, or similar data visualization and reporting tools
- Strong analytical and quantitative problem solving skills
Full Job Posting
Overview
- The Performance Expert is responsible for monitoring, analyzing, and reporting operational performance across transportation services.
- The role supports the Performance Manager in establishing performance frameworks, measuring KPIs, identifying trends, and driving continuous improvement.
Your role
- Monitor operational performance against established KPIs, service levels, and contractual obligations.
- Collect, validate, and analyze performance data from operators and service providers.
- Track performance trends and identify deviations from agreed targets.
- Support the development and implementation of performance measurement frameworks.
- Conduct performance audits and assessments to ensure compliance with contractual requirements.
- Prepare performance scorecards and benchmark operational results against industry standards.
- Support monthly, quarterly, and annual performance reviews.
- Identify operational inefficiencies and recommend improvement initiatives.
- Conduct root cause analysis for performance issues and recurring service disruptions.
- Support the development and monitoring of corrective and preventive action plans.
- Assess the effectiveness of improvement initiatives and recommend further enhancements.
- Analyze reliability, availability, maintainability, and operational performance indicators.
About you
- Bachelor's Degree in Engineering, Transportation, Operations Management, Business Analytics, Statistics, Information Systems, or a related discipline.
- Professional certifications in Performance Management, Data Analytics, Business Intelligence, or Project Management are advantageous.
- Minimum 7–10 years of experience in performance management, operations analysis, or service performance monitoring.
- Experience within transportation, public transport, mobility, rail, metro, bus, aviation, or large infrastructure projects is preferred.
- Demonstrated experience in KPI management, performance reporting, and operational analytics.
- Experience working in client side, consultancy, operator, or transportation authority environments is desirable.
- Familiarity with performance based contracts and service level agreements (SLAs).
- Strong knowledge of KPI frameworks and performance management methodologies.
- Experience in operational performance analysis and reporting.
- Knowledge of transportation operations and service delivery environments.
- Proficiency in Power BI, Tableau, Excel, or similar data visualization and reporting tools.
- Strong analytical and quantitative problem solving skills.
Rewards & benefits
- Tax free salary.
- Life insurance coverage.
- Medical insurance.
- Annual leave balance.
- Company gratuity scheme.
- Discretionary bonus program.
- Annual flight contribution.
- Transportation & housing allowances.
- Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.
About AtkinsRéalis
- AtkinsRéalis is a world class engineering services and nuclear organization.
- We connect people, data and technology to transform the world's infrastructure and energy systems.
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