PEOPLE TECHNOLOGY ANALYST
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Key skills for this role
About the Role
NMDC Group is seeking a People Technology Analyst to support HR and business applications. The role involves providing end-user support, resolving application issues, gathering requirements, testing, data analysis, and developing reports and dashboards.
Key Skills for This Role
Responsibilities
- Provide first line support to users of HR and business applications, ensuring timely resolution of system related issues
- Investigate, analyze, and document application issues, ensuring accurate tracking and follow up
- Engage with business stakeholders to understand, define, and document system requirements for enhancements, fixes, and new functionalities
- Support system testing activities by preparing test scenarios, executing functional testing, and validating system changes
- Extract, analyze, and interpret system data using queries to identify trends, anomalies, and opportunities for improvement
- Develop and maintain dashboards and reporting solutions that provide clear and actionable insights
- Maintain clear and structured documentation including user guides, process flows, and system reference materials
- Create training materials and user enablement content, including step by step guides and video based tutorials
- Collaborate closely with IT, HR, and other business functions to ensure effective implementation of system changes
- Monitor system performance and user feedback to identify opportunities for continuous improvement
- Manage multiple support and enhancement requests while ensuring accuracy, prioritization, and adherence to service expectations
Requirements
- Bachelor's degree in computer science or related discipline
- Minimum 5 years of relevant experience in similar roles and industries
Full Job Posting
Role Overview
- Responsible for supporting and enabling people technology systems by providing end user support, resolving application issues, and ensuring smooth operation of HR and related business applications.
- Contributes to system stability, user adoption, and continuous improvement by gathering requirements, supporting testing activities, analyzing data, and developing reports and dashboards.
Responsibilities
- Provide first line support to users of HR and business applications, ensuring timely resolution of system related issues and effective escalation where required.
- Investigate, analyze, and document application issues, ensuring accurate tracking and follow up in coordination with relevant IT and system teams.
- Engage with business stakeholders to understand, define, and document system requirements for enhancements, fixes, and new functionalities.
- Support system testing activities by preparing test scenarios, executing functional testing, and validating system changes prior to deployment.
- Extract, analyze, and interpret system data using queries to identify trends, anomalies, and opportunities for process and system improvements.
- Develop and maintain dashboards and reporting solutions that provide clear and actionable insights for management and business users.
- Maintain clear and structured documentation including user guides, process flows, and system reference materials to support end user understanding.
- Create training materials and user enablement content, including step by step guides and video based tutorials to improve system adoption.
- Collaborate closely with IT, HR, and other business functions to ensure effective implementation of system changes and continuous system enhancement.
- Monitor system performance and user feedback to identify opportunities for continuous improvement and improved user experience.
- Manage multiple support and enhancement requests while ensuring accuracy, prioritization, and adherence to agreed service expectations.
Qualifications
- Bachelor’s degree in computer science or related discipline, or equivalent
- Minimum 05 years of relevant experience in similar roles and industries
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