Pensions Calculation Analyst

Why you will love this opportunity as Pensions Calculation Analyst at Civica

Key responsibilities

• Ensure all requests for development changes are recorded for monitoring/tracking.
• Ensure feature requirements undergo formal review
• Work closely with the development team to ensure that product quality is always maximised and time against development effort is recorded.
• Work closely with the development team to provide estimates of work based on technical/business data available and allocated resources.
• Lead the design review process along with all other stakeholders.
• Proactively support other team members and share knowledge and skills.
• Ensure software developed is of high quality and meets requirements.
• Liaise with clients, business partners, internal stakeholders, and any other sources possible, to gain a clear understanding of the client and market requirements.
• Influencing the product strategy by continuously monitoring market needs, considering technological advancements, competitor products and the changing requirements of customers
• Produce and maintain customer facing product documentation that is clear and concise and follows defined standards.
• Mentoring of other member of staff when required to maximise their knowledge including Customer Support, Service Delivery and Sales/Presales teams.
• Act as a knowledge source internally, providing training, advising on current functionality & legislation.
• Engage effectively with customer facing teams ensuring they have up to date product knowledge needed to provide excellent customer service.
• Lead on Product User Groups and other forums as required to ensure our customer community has a voice in directing our roadmap.
• Keep abreast of legislation and market trends and develop propositions to enable Civica to deliver solutions which meet the requirements of the Regulatory Services sector.