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Payments Operations Manager
Whizmo
Dubai, UAE
Full Time
Manager
Field
1 months ago
Service ConfigurationVendor ManagementSLA ManagementPayroll ProcessingWPS OperationsCard Operations
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Service ConfigurationVendor ManagementSLA Management
About the Role
Whizmo seeks a Payments Operations Manager to drive end-to-end operational excellence in service configurations, third-party vendor coordination, payroll/WPS operations, and card operations.
Key Skills for This Role
Service ConfigurationVendor ManagementSLA ManagementPayroll ProcessingWPS OperationsCard Operations
Responsibilities
- Own and manage service configurations across internal and external systems
- Act as primary point of contact for third party service providers, define and enforce SLAs
- Manage end to end payroll processing and WPS file submissions in compliance with UAE regulations
- Oversee daily card operations including issuance, activation, transaction processing and chargebacks
- Coordinate with internal teams and external partners for issue resolution and process improvements
Requirements
- Bachelor’s degree in finance, Business Administration, or a related field
- Experience with card processing platforms, payroll/WPS systems, and operational workflows
- Experience working with card schemes (Visa, Mastercard, Jaywan) and third party processors
- Strong documentation skills, including SOPs, process flows, and operational manuals
- Strong attention to detail with the ability to manage multiple priorities and meet strict deadlines
Full Job Posting
Overview
- Whizmo is your all in one mobile money solution in the UAE. The Manager Payments Operations drives end to end operational excellence across system level service configurations, third party vendor coordination, Payroll and WPS operation activities and card operation activities.
Key Responsibilities
- Service Configuration & Management: Own and manage service configurations across internal and External systems. Ensure accurate setup and maintenance of products, services, limits, fees and control parameters. Coordinate with IT and Product teams for configuration changes, enhancements, and releases
- Third Party Coordination & SLA Management: Act as the primary point of contact for third party service providers. Define, monitor, and enforce SLAs. Conduct regular service reviews, performance assessments, and escalation management. Coordinate issue resolution, root cause analysis (RCA), and preven
- Payroll & WPS Operations: Manage end to end payroll processing and WPS file submissions in compliance with UAE Central Bank / MOHRE regulations. Ensure timely validation and submission of payroll salary processing. Handle payroll exceptions, rejections and refunds. Coordinate with Central bank, WPS
- Cards Operations: Oversee daily card operations including issuance, activation, transaction processing and chargebacks. Manage card lifecycle activities. Coordinate with card processors, Card Networks (Jaywan, Visa or MC), and other vendors for operational issues and enhancements. Handle card relate
Requirements
- Bachelor’s degree in finance, Business Administration, or a related field.
- Experience with card processing platforms, payroll/WPS systems, and operational workflows.
- Experience working with card schemes (Visa, Mastercard, Jaywan) and third party processors.
- Strong documentation skills, including SOPs, process flows, and operational manuals.
- Strong attention to detail with the ability to manage multiple priorities and meet strict deadlines.
Core Competencies
- Strong ability to manage end to end operations, ensure service stability, and drive continuous process improvement.
- Expertise in managing system level configurations such as fees, limits, controls, and operational parameters.
- Proven capability in managing third party vendors, monitoring SLAs, handling escalations, and driving timely issue resolution.
- In depth understanding of card lifecycle management, transaction processing, chargebacks, settlements, and scheme compliance (Visa, Mastercard, Jaywan).
- Strong knowledge of payroll processing, WPS file handling, reconciliations, exceptions, and regulatory requirements.
- Effective collaboration with internal teams (Technology, Product, Compliance, Finance) and external partners.
- Experience in improving operational efficiency through automation, standardization, and scalable process design.
- Clear communication, strong documentation skills, and ability to lead operational teams and initiatives.
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