Patient Support & Operations Coordinator (Telehealth)
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Provide patient support via email and chat, manage orders and records, and coordinate with clinical teams while ensuring customer service excellence.
Key Skills for This Role
Full Job Posting
Overview
- Act as the
- first line of support
- for patients across our four telehealth and pharmacy brands, replying to queries via email, live chat, and our helpdesk
- Handle day-to-day patient queries on order status, delivery tracking, consultation follow-ups, address changes, and account amendments
- Update orders, refunds, and patient records in our
- e-commerce platform
- and
Crm
- Triage and escalate clinical questions
- to our prescriber team — you will never provide medical advice, but you'll know exactly when to hand off
- Process refunds, replacements, and complaint resolutions within agreed limits and SLAs
- Coordinate with our UK clinical team and US fulfilment partners across time zones
- Flag
- chargeback risks, recurring complaints, and operational bottlenecks
- to the Operations Lead
- Maintain accurate patient records, ticket logs, and internal knowledge base articles
- Support the wider operations team with basic admin: invoice filing, supplier correspondence, document chasing, and data entry
- Keep ticket SLAs tight — first response and resolution times are tracked and reviewed weekly
- Identify patterns in patient feedback and share insights with the team to improve products, copy, and processes
- Work
- full-time USA Hours, in-office, from our Dubai office, Sunday to Thursday
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Quality Software Web Design - FZCO
Full PPC Manager (US UK Brand)
Dubai, UAE
Manage Google Ads, Meta Ads, and Reddit Ads campaigns, optimize budgets, and produce performance reports while ensuring compliance in regulated industries.
Affiliate & Influencer Partnerships Manager — Dubai, In-Office
Dubai, UAE
Manage affiliate programs and influencer outreach, negotiate commercial terms, and ensure compliance across multiple platforms while tracking performance metrics.