PATIENT SERVICE REPRESENTATIVE - INTERNAL MEDICINE

JOB RESPONSIBILITIES

• Performs the "check-in" and “check-out” duties and responsibilities for the individual physician office, which may include one or more of the following activities:
• Greets and checks-in patients in a professional manner as evidenced by demonstrating concern for patients in a helpful and positive way;
• Verifies and inputs accurate patient demographic and insurance information;
• Completes the registration process, by accurately identifying the patients and verifying accurate financial information by identifying proper payers. This includes obtaining Photo ID and obtaining signatures on patient intake forms (i.e., HIPAA, Treatment Consent, Financial Responsibility, Assignment of Benefits, and other forms as required);
• Prepares medical charts for appointments, assuring that dictations, pertinent medical information and updated demographics/insurance information is placed in patient's chart;
• Prints superbills;
• Checks-out patients; prints and gives patient any forms needed such as Visit Summary and Workers’ Comp Check Out Instructions. Schedules next appointment if needed. Collects co-pays and balances due. May enter diagnosis code(s) based upon information given by providers. Posts patient payments and balances cash drawer daily.
• Answers multi-line phone and directs calls appropriately.
• Schedules appointments and documents "no-show" appointments. Completes all paperwork and documentation for dismissal of a patient.
• Depending on particular office site, may perform one or more of the following duties:
• Reviews account balances of scheduled patients and addresses any "past due" balances. Explains financial assistance options and directs patients to schedule appointments with the Claim Aide if non-insured or under-insured.
• Completes patient medication assistance forms.
• Obtains pre-certification and prior authorization from payors for office visits.
• Types correspondences for provider(s).
• FSA only: Makes colonoscopy packets and sends them out to patients in which a referral has been received.
• Clearly communicates and continuously supports the Mission and Values of JMH.
• Performs additional duties not addressed here as assigned by the Practice Administrator and/or JMH executive leadership staff.
• Conducts all activities in compliance with applicable laws, regulations, standards, and JMH policies and procedures including Blood and Body Substance Precautions.
• EDUCATION, EXPERIENCE AND TRAINING:
• High School Diploma or equivalent required. Previous physician office, cashier or insurance experience preferred.
• Johnson Memorial Health is a nationally-recognized network of physicians, services and healthcare resources based in Johnson County, Indiana. The centerpiece is Johnson Memorial Hospital, located in Franklin Indiana, just 20 minutes south of Indianapolis.
• All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, disability, or other protected characteristic under applicable law.