Patient Relationship Executive (Healthcare / Medical Services)
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Job Title: Patient Relationship Executive Industry: Service / Customer Support Job Summary: We are looking for a warm, empathetic, and service-driven Patient Relationship Executive to support and manage customer communication primarily over the phone.
Key Skills for This Role
Full Job Posting
Job Summary
We are looking for a warm, empathetic, and service-driven Patient Relationship Executive to support and manage customer communication primarily over the phone.
This role is crucial in ensuring a positive experience by facilitating appointment bookings, addressing inquiries, and maintaining clear, supportive communication throughout the customer journey.
The ideal candidate will have a strong background in telecalling or customer service.
Key Responsibilities
- Make outbound calls to confirm appointments, conduct follow-ups, and gather feedback post-service.
- Manage inbound calls and respond to queries regarding services, availability, procedures, and protocols.
- Educate customers about available services, offerings, and solutions.
- Update and maintain accurate records of interactions, follow-ups, and call outcomes using internal systems.
- Collaborate with internal teams to ensure smooth scheduling and coordination.
- Send appointment reminders, payment follow-ups, and updates via call, SMS, or email.
- Handle concerns or complaints with empathy and escalate complex issues to the appropriate department.
- Assist with basic administrative tasks related to customer handling, call logs, and documentation.
Desired Candidate Profile
- Minimum 1–2 years of experience in telecalling, customer service, or coordination roles.
- Excellent verbal communication skills in English; knowledge of regional languages is a plus.
- Strong interpersonal skills with a customer-centric and polite approach.
- Ability to manage high call volumes, multitask, and stay organized in a fast-paced environment.
- Familiarity with CRM or appointment scheduling tools is a plus.
- Proficient in MS Office and basic computer operations.
Additional Details
- **Experience Required:** 1–2+ years in Telecalling / Customer Support
- **Education:** Bachelor’s degree preferred (any discipline)
- **Joining:** Immediate joiners will be given preference
Job Type: Full-time
Pay: AED3,000.00 - AED4,000.00 per month
Application Question(S)
- Are you available for immediate joining?
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Genex Clinical Laboratories LLC
Medical Massage Therapist
Dubai, UAE
Genex Clinical Laboratories LLC seeks a skilled Medical Massage Therapist to provide therapeutic and relaxation massage services in Dubai. Requires certification or diploma in Medical Therapy and strong knowledge of anat
Account Executive (Zoho Books Experience required)
Dubai, UAE
Genex Clinical Laboratories seeks a dedicated Accounts Executive with 2-3 years of accounting experience and strong Zoho Books expertise. The role involves managing daily accounting activities, reconciliations, and suppo
Speech Therapist – Female
Dubai, UAE
Genex Clinical Laboratories LLC in Dubai is seeking a qualified Speech Therapist to conduct assessments and provide therapy for children with speech and language disorders. Requires a Master's degree in Speech and Langua
Occupational Therapist - Female
Dubai, UAE
Genex Clinical Laboratories LLC is seeking a qualified Occupational Therapist with expertise in working with children to join their practice in Dubai. The role requires a Master's degree in occupational therapy, minimum
General Practitioner (DHA)
Dubai, UAE
Genex Clinical Laboratories LLC seeks a DHA Registered General Practitioner to provide primary care, conduct examinations, and develop treatment plans. The role requires DHA registration and strong communication skills.
Medical Therapist
Dubai, UAE
Genex Clinical Laboratories LLC is seeking a skilled Medical Therapist to provide therapeutic and relaxation massage services in Dubai. The role requires certification in Medical Therapy, strong knowledge of anatomy and
HR Executive (Healthcare Experience)
, UAE
Genex Clinical Laboratories LLC seeks a dynamic HR Business Partner with healthcare experience to manage full recruitment lifecycle, employee relations, and compliance with UAE labor laws. Ideal candidate has 3-5 years i
Senior HR Executive
Dubai, UAE
Genex Clinical Laboratories LLC is seeking a dynamic Senior HR Executive to manage recruitment and HR operations. The role involves end-to-end recruitment, employee relations, compliance with UAE labor laws, and HR repor
Medical Massage Therapist
Dubai, UAE
Account Executive (Zoho Books Experience required)
Dubai, UAE
Speech Therapist – Female
Dubai, UAE
Occupational Therapist - Female
Dubai, UAE
General Practitioner (DHA)
Dubai, UAE
Medical Therapist
Dubai, UAE
HR Executive (Healthcare Experience)
, UAE
Senior HR Executive
Dubai, UAE