Patient Relationship Executive (Healthcare/ Hospital only)
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Key skills for this role
About the Role
Genex Clinical Laboratories seeks a Patient Relationship Executive with healthcare experience to manage patient communication via phone, including appointment booking, follow-ups, and inquiries.
Key Skills for This Role
Responsibilities
- Conduct outbound calls for appointment confirmations, follow ups, and patient feedback
- Handle inbound calls to address patient inquiries about services, doctor schedules, procedures, and clinic guidelines
- Provide patients with information about treatments, diagnostic services, and specialties
- Maintain up to date and accurate patient records and call logs using hospital/clinic software
- Coordinate closely with doctors, nurses, and administrative staff to streamline patient appointments
- Send reminders, follow ups, and reports to patients via phone, SMS, or email
Requirements
- Minimum 2 years in telesales, patient coordination, or customer service, ideally within a healthcare setting
- Excellent English communication skills
- Strong interpersonal abilities with a courteous, empathetic, and patient centric approach
- Ability to handle high call volumes and multitask effectively
- Knowledge of regional languages is an added advantage
Full Job Posting
Position Overview
- We are seeking a compassionate and customer focused Patient Relationship Executive with prior experience in hospitals, clinics, or diagnostic centers.
- This role centers on managing patient communication, primarily via phone, to ensure a smooth and supportive patient journey—from appointment booking to post visit follow up.
Key Responsibilities
- Conduct outbound calls for appointment confirmations, follow ups, and patient feedback.
- Handle inbound calls to address patient inquiries about services, doctor schedules, procedures, and clinic guidelines.
- Provide patients with information about treatments, diagnostic services, and specialties.
- Maintain up to date and accurate patient records and call logs using hospital/clinic software.
- Coordinate closely with doctors, nurses, and administrative staff to streamline patient appointments.
- Send reminders, follow ups, and reports to patients via phone, SMS, or email.
Candidate Requirements
- Experience: Minimum 2 years in telesales, patient coordination, or customer service, ideally within a healthcare setting (hospital, clinic, or diagnostic center).
- Communication: Excellent English communication skills; knowledge of regional languages is an added advantage.
- Skills: Strong interpersonal abilities with a courteous, empathetic, and patient centric approach.
- Efficiency: Ability to handle high call volumes and multitask effectively in a fast paced environment.
Additional Information
- Work Experience: 2+ years in healthcare telesales or patient support
- Shift: 12 hour shifts (day or rotational, depending on operational needs)
- Availability: Immediate joiners will be given preference
- Job Type: Full time
- Pay: Up to AED4,500.00 per month
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