Patient Relationship Executive
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Key skills for this role
About the Role
Aims Healthcare LLC is seeking an enthusiastic Patient Relationship Executive to manage patient communication over the phone. The role involves handling inquiries, booking appointments, follow-ups, and providing outstanding service in a healthcare environment.
Key Skills for This Role
Responsibilities
- Make outbound calls to patients for appointment confirmations, follow ups, and service feedback
- Handle inbound calls and respond to patient inquiries professionally and efficiently
- Provide information about services, doctors, and procedures
- Maintain accurate records of all patient interactions and follow ups
- Coordinate with internal teams to ensure smooth scheduling and patient experience
- Remind patients about upcoming appointments, payments, or reports
- Handle patient concerns or complaints with empathy and escalate issues as needed
- Support administrative tasks related to calls, bookings, and documentation
Requirements
- Minimum 1 year of experience in telesales, telecalling, or call center/customer support roles
- Strong verbal communication skills in English
- Good listening skills and a polite, patient focused attitude
- Ability to handle high call volumes and multitask effectively
- Proficient in MS Office and basic computer usage
- Bachelor's degree or equivalent preferred
Full Job Posting
Job Summary
- We are looking for an enthusiastic and customer focused Patient Relationship Executive to manage patient communication over the phone. The ideal candidate will have a strong background in telesales or telecalling, and will be responsible for handling inquiries, booking appointments, following up wit
Key Responsibilities
- Make outbound calls to patients for appointment confirmations, follow ups, and service feedback.
- Handle inbound calls and respond to patient inquiries professionally and efficiently.
- Provide information about services, doctors, and procedures.
- Maintain accurate records of all patient interactions and follow ups.
- Coordinate with internal teams to ensure smooth scheduling and patient experience.
- Remind patients about upcoming appointments, payments, or reports.
- Handle patient concerns or complaints with empathy and escalate issues as needed.
- Support administrative tasks related to calls, bookings, and documentation.
Desired Candidate Profile
- Minimum 1 year of experience in telesales, telecalling, or call center/customer support roles—preferably in a healthcare or service industry.
- Strong verbal communication skills in English
- Good listening skills and a polite, patient focused attitude.
- Ability to handle high call volumes and multitask effectively.
- Familiarity with healthcare or clinic operations is a plus.
- Proficient in MS Office and basic computer usage.
Additional Details
- Experience: 1+ years in Telecalling/Telesales/Customer Support
- Education: Bachelor’s degree or equivalent preferred
- Shift: Rotational / Day shift (as per business needs)
- Availability: Immediate joiners preferred
Pay
- AED 4,000.00 AED 5,000.00 per month
Job Type
- Full time
Work Location
- In person
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