Patient Relationship Executive
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Key skills for this role
About the Role
Aims Healthcare LLC seeks a Patient Relationship Executive to manage patient communication over the phone. The role involves handling inquiries, booking appointments, follow-ups, and providing outstanding service in a healthcare environment.
Key Skills for This Role
Responsibilities
- Make outbound calls to patients for appointment confirmations, follow ups, and service feedback
- Handle inbound calls and respond to patient inquiries professionally and efficiently
- Provide information about services, doctors, and procedures
- Maintain accurate records of all patient interactions and follow ups
- Coordinate with internal teams to ensure smooth scheduling and patient experience
- Remind patients about upcoming appointments, payments, or reports
- Handle patient concerns or complaints with empathy and escalate issues as needed
- Support administrative tasks related to calls, bookings, and documentation
Requirements
- Minimum 1 year of experience in telesales, telecalling, or call center/customer support roles
- Strong verbal communication skills in English
- Good listening skills and a polite, patient focused attitude
- Ability to handle high call volumes and multitask effectively
- Proficient in MS Office and basic computer usage
- Bachelor's degree or equivalent preferred
Full Job Posting
Job Summary
- We are looking for an enthusiastic and customer focused Patient Relationship Executive to manage patient communication over the phone.
- Ideal candidate will have strong background in telesales or telecalling, responsible for handling inquiries, booking appointments, follow ups, and providing outstanding service in a healthcare environment.
Key Responsibilities
- Make outbound calls to patients for appointment confirmations, follow ups, and service feedback.
- Handle inbound calls and respond to patient inquiries professionally and efficiently.
- Provide information about services, doctors, and procedures.
- Maintain accurate records of all patient interactions and follow ups.
- Coordinate with internal teams to ensure smooth scheduling and patient experience.
- Remind patients about upcoming appointments, payments, or reports.
- Handle patient concerns or complaints with empathy and escalate issues as needed.
- Support administrative tasks related to calls, bookings, and documentation.
Desired Candidate Profile
- Minimum 1 year of experience in telesales, telecalling, or call center/customer support roles—preferably in healthcare or service industry.
- Strong verbal communication skills in English.
- Good listening skills and a polite, patient focused attitude.
- Ability to handle high call volumes and multitask effectively.
- Familiarity with healthcare or clinic operations is a plus.
- Proficient in MS Office and basic computer usage.
Additional Details
- Experience: 1+ years in Telecalling/Telesales/Customer Support.
- Education: Bachelor’s degree or equivalent preferred.
- Shift: Rotational / Day shift (as per business needs).
- Availability: Immediate joiners preferred.
Pay
- AED 3,000.00 AED 4,500.00 per month.
Work Location
- In person
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