Patient Relations Representative
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Key skills for this role
About the Role
Care24 Health Care is hiring a Patient Relations Representative to coordinate with patients and relatives, schedule appointments, and provide pre-treatment support for a doctor-on-call service in Dubai.
Key Skills for This Role
Responsibilities
- Coordinate with patients' relatives to schedule appointments and provide essential details about the consultation process
- Offer accurate information regarding services, treatment procedures, and doctor's arrival schedule
- Manage and confirm appointment schedules for doctor visits
- Assist relatives with pre treatment procedures and guide them through paperwork or formalities
- Ensure all patient related information is updated accurately in the system and maintain confidentiality
- Act as the main point of contact between patients' relatives and doctors
- Provide excellent customer service to ensure relatives and patients feel valued and informed
- Address any concerns or questions from relatives regarding the service
- Work closely with the medical team and administrative staff to provide effective services
Requirements
- Proven experience in a healthcare setting or customer service role (minimum 2 years), preferably in a doctor on call or telemedicine setup
- Strong communication skills in English (Arabic is an advantage)
- Prior experience with appointment scheduling, patient coordination, and customer service
- Excellent organizational and multitasking abilities
- Ability to handle sensitive information and maintain confidentiality
- Compassionate, patient, and professional demeanor
- Strong proficiency in Microsoft Office and hospital management or booking software
- Ability to work under pressure and manage multiple tasks efficiently
Full Job Posting
Job Summary
- We are a leading Doctor on Call service providing accessible healthcare through telemedicine and in home consultations.
- We are looking for an experienced and compassionate Pre Patient Relative Executive Staff member to join our team.
Key Responsibilities
- Coordinate with patients' relatives to schedule appointments and provide essential details about the consultation process.
- Offer accurate information regarding services, treatment procedures, and doctor's arrival schedule.
- Manage and confirm appointment schedules for doctor visits.
- Assist relatives with pre treatment procedures and guide them through paperwork or formalities.
- Ensure all patient related information is updated accurately in the system and maintain confidentiality.
- Act as the main point of contact between patients' relatives and doctors.
- Provide excellent customer service to ensure relatives and patients feel valued and informed.
- Address any concerns or questions from relatives regarding the service.
- Work closely with the medical team and administrative staff to provide effective services.
Requirements
- Proven experience in a healthcare setting or customer service role (minimum 2 years), preferably in a doctor on call or telemedicine setup.
- Strong communication skills in English (Arabic is an advantage).
- Prior experience with appointment scheduling, patient coordination, and customer service.
- Excellent organizational and multitasking abilities.
- Ability to handle sensitive information and maintain confidentiality.
- Compassionate, patient, and professional demeanor.
- Strong proficiency in Microsoft Office and hospital management or booking software.
- Ability to work under pressure and manage multiple tasks efficiently.
Benefits
- Competitive salary based on experience (3500 4000 AED).
- Opportunities for professional growth and training in telemedicine and healthcare coordination.
- Work in a dynamic and supportive team environment with a focus on work life balance.
Schedule and Location
- Job Type: Full time.
- Work Location: In person at Al Karama, Dubai.
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