Patient Relations Representative
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Key skills for this role
About the Role
We are seeking a compassionate Patient Relations Representative to coordinate with patients and relatives, schedule appointments, and provide pre-treatment support for a Doctor on Call service in Dubai.
Key Skills for This Role
Responsibilities
- Coordinate with patients' relatives to schedule appointments and provide essential details about the consultation process
- Offer accurate information regarding services available, treatment procedures, and doctor's arrival schedule
- Manage and confirm appointment schedules for doctor visits
- Assist relatives with pre treatment procedures and guide them through necessary paperwork or formalities
- Ensure patient related information is updated accurately in the system and maintain confidentiality
- Act as the main point of contact between patients' relatives and doctors
- Provide excellent customer service to ensure relatives and patients feel valued and informed
- Address any concerns or questions from relatives regarding the service
- Work closely with the medical team and administrative staff to provide effective and timely services
Requirements
- Proven experience in a healthcare setting or customer service role (minimum 2 years)
- Strong communication skills in English (Arabic is an advantage)
- Prior experience with appointment scheduling, patient coordination, and customer service
- Excellent organizational and multitasking abilities
- Ability to handle sensitive information and maintain confidentiality
- Compassionate, patient, and professional demeanor
- Strong proficiency in Microsoft Office and any hospital management or booking software
- Ability to work under pressure and manage multiple tasks efficiently
Full Job Posting
Overview
- We are a leading Doctor on Call service providing accessible healthcare to patients through telemedicine and in home consultations.
- We are looking for an experienced and compassionate Pre Patient Relative Executive Staff member to join our dedicated team.
Key Responsibilities
- Coordinate with Patients & Relatives: Communicate with patients' relatives to schedule appointments and provide essential details about the consultation process.
- Provide Information & Support: Offer accurate information regarding the services available, treatment procedures, and the doctor's arrival schedule.
- Appointment Scheduling: Manage and confirm appointment schedules for doctor visits, ensuring that all necessary details are communicated to patients and their families.
- Pre Consultation Guidance: Assist relatives with pre treatment procedures and guide them through any necessary paperwork or formalities.
- Manage Patient Data: Ensure that all patient related information is updated accurately in our system and maintain confidentiality at all times.
- Liaison Between Relatives and Doctors: Act as the main point of contact between patients' relatives and the doctors, ensuring clear communication before, during, and after consultations.
- Provide Excellent Customer Service: Ensure relatives and patients feel valued, cared for, and informed about their treatment process.
- Problem Solving: Address any concerns or questions from relatives regarding the service, ensuring a high level of customer satisfaction.
- Team Collaboration: Work closely with the medical team and administrative staff to provide effective and timely services.
Requirements
- Proven experience in a healthcare setting or customer service role (minimum 2 years), preferably in a doctor on call or telemedicine setup.
- Strong communication skills in English (Arabic is an advantage).
- Prior experience with appointment scheduling, patient coordination, and customer service is highly preferred.
- Excellent organizational and multitasking abilities.
- Ability to handle sensitive information and maintain confidentiality.
- Compassionate, patient, and professional demeanor with a focus on customer care.
- Strong proficiency in Microsoft Office and any hospital management or booking software.
- Ability to work under pressure and manage multiple tasks efficiently.
Benefits
- Competitive salary based on experience (4000 4500 AED).
- Opportunities for professional growth and training in telemedicine and healthcare coordination.
- Work in a dynamic and supportive team environment with a focus on work life balance.
Compensation
- Pay: AED 4,000.00 AED 4,500.00 per month
Schedule
- Job Type: Full time
- Work Location: In person
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