Patient Relations & Clinical Operations Officer (Non-Clinical Dentist Role)
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Key skills for this role
About the Role
Almas Elite is seeking a qualified dentist (BDS/DMD) for a non-clinical role managing patient relations, treatment plan tracking, and dental lab coordination. The role requires expert dental knowledge, bilingual Arabic/English skills, and a desire to build a career in healthcare administration.
Key Skills for This Role
Responsibilities
- Serve as the primary liaison for patient concerns, investigating, categorizing, and resolving complaints
- Proactively track case acceptance rates and follow up with patients on pending or phased dental treatments
- Take full ownership of the lab workflow: receive physical impressions, manage software entries, coordinate logistics with external labs, and ensure quality checked prosthetics are delivered before patient arrival
- Ensure timely input of entries into the system and generate daily, weekly, monthly, quarterly, and annual operational reports on patient satisfaction, lab turnaround times, and treatment conversions
Requirements
- Bachelor of Dental Surgery (BDS) or Doctor of Dental Medicine (DMD)
- Demonstrated desire to build a career in healthcare administration/operations rather than clinical practice
- Expert level fluency in dental terminology, prosthetics, and clinical workflows
- Mandatory high proficiency in both English and Arabic (verbal and written)
- High emotional intelligence, thick skin for complaint de escalation, and a deeply collaborative mindset
Full Job Posting
About the Role
- Are you a qualified dentist (BDS/DMD) who has realized your true passion lies in healthcare administration and operations rather than clinical practice?
- We are a premium dental and medical clinic seeking a highly organized, bilingual (Arabic/English) dental professional to step away from the chair and take ownership of our patient relations, treatment plan tracking, and dental lab coordination.
What You Will Do (Key Responsibilities)
- Clinical Complaint Management: Serve as the primary liaison for patient concerns. Investigate, categorize, and resolve complaints—ranging from service delays to clinical quality—adhering strictly to internal SLAs.
- Treatment Plan Follow Up: Proactively track case acceptance rates and follow up with patients on pending or phased dental treatments.
- Dental Lab Coordination: Take full ownership of the lab workflow. Receive physical impressions, manage clinic software entries, coordinate inbound/outbound logistics with external labs, and ensure quality checked prosthetics are delivered to the clinic room before the patient arrives.
- Data & Analytics: Ensure timely input of entries into the system and generate daily, weekly, monthly, quarterly, and annual operational reports on patient satisfaction, lab turnaround times, and treatment conversions.
What We Are Looking For
- Education: Bachelor of Dental Surgery (BDS) or Doctor of Dental Medicine (DMD).
- Career Goals: A demonstrated desire to build a career in healthcare administration/operations rather than clinical practice.
- Knowledge: Expert level fluency in dental terminology, prosthetics, and clinical workflows.
- Language: Mandatory high proficiency in both English and Arabic (verbal and written).
- Soft Skills: High emotional intelligence, thick skin for complaint de escalation, and a deeply collaborative mindset.
What We Offer
- Schedule: 6 days a week, 1:00 PM to 9:00 PM shift.
- Compensation: Competitive salary based on experience, plus provided housing and transportation allowances.
- Core Benefits: Comprehensive health insurance and paid annual leave.
- Growth: Dedicated professional development opportunities to advance your career in healthcare administration.
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