Patient Navigation Assistant

• Paid time off
• 401(k) matching
• Competitive salary
• Dental insurance
• Flexible schedule
• Guide patients through the healthcare system, including scheduling appointments, referrals, and follow-up care coordination
• Serve as a primary point of contact for patients, addressing questions and concerns with empathy and professionalism
• Assist patients in understanding treatment plans, discharge instructions, and available healthcare resources
• Collaborate with clinical staff, physicians, and administrative teams to ensure continuity of care
• Maintain accurate and up-to-date patient records in the electronic health record (EHR) system
• Identify and help remove barriers to care, including insurance, transportation, and social determinants of health
• Monitor patient progress and proactively follow up to ensure adherence to care plans
• High school diploma or GED required; associate's or bachelor's degree in healthcare, social work, or related field preferred
• Prior experience in a healthcare, patient services, or care coordination setting strongly preferred
• Familiarity with medical terminology, EHR systems, and healthcare workflows
• Strong interpersonal and communication skills with a patient-first mindset
• Ability to multitask, prioritize, and problem-solve in a dynamic environment
• Knowledge of community health resources, insurance processes, and care management principles
• Bilingual candidates are a plus

This is a remote position.