Patient Coordinator (Eye Love Optometry)

The primary role is to provide high-quality patient experience by welcoming and communicating with patients and creating an efficient patient flow and flawless patient transition throughout the eye care experience

Prioritize a high level of patient satisfaction for all patients of the practice by warmly greeting patients upon entering, and completing the check-in and check-out process

Work collectively with staff, doctors, and patients by documenting patient information, updating records, and collecting patient payments

Answer and triage patient correspondences received via telephone, email, and fax; respond to inquiries in a timely fashion

Maintain patient records/files to ensure accurate record keeping, security, and confidentiality of files

Coordinate scheduling of patient appointments necessary to maintain patient flow, confirm all patients, and prepare charts for scheduled patients

Perform confidential administrative functions such as assembling reports, records release, and transmitting patient information to outside agencies

Responsible for keeping an organized front desk and front entry at all times

Work on special projects, cross-train in different departments, and perform other related duties as assigned or requested.

Typically has the following skills or abilities:

One to two years of administrative experience with at least one year providing administrative support